Production Coordinator

Position Summary

Command Digital is seeking a detail-oriented Production Coordinator to serve as a key liaison between clients, sales, and production teams in a fast-paced, healthcare-regulated environment. This role is responsible for managing projects from order intake through delivery, ensuring accuracy, efficiency, compliance, and high-quality output while meeting client expectations and strict service level agreements.

Key Responsibilities

• Partner with Account Executives, clients, and production teams to define project scope, production methods, and timelines

• Coordinate production schedules with internal departments and external vendors to maximize efficiency and meet deadlines

• Monitor job progress, track orders, and proactively communicate status updates, including any delays, to clients and internal stakeholders

• Review projects from conception through delivery to ensure they remain on schedule, within budget, and aligned with all specifications

• Ensure all job requirements are complete and accurate prior to production; clarify missing or unclear information

• Enter and manage job orders in Avanti, maintaining accurate and up-to-date records

• Create and manage purchase orders for outsourced services, including offset printing and binding

• Troubleshoot and resolve client, administrative, and production-related issues in a timely and professional manner

• Provide clients with knowledgeable guidance on Command Digital’s products and services

• Maintain consistent communication with Account Executives regarding project status and client interactions

• Collaborate with Production and Department Managers to proactively plan and execute projects

• Process billing within five (5) days of shipment, ensuring accuracy of quantities, shipping details, and documentation (BOL, charges, etc.)

• Ensure strict adherence to healthcare regulations, including SLA requirements, data security, and compliance standards

Qualifications

• Experience in print production, direct mail, or manufacturing coordination (healthcare experience preferred)

• Strong project management and organizational skills in a high-volume environment

• Experience with Avanti or similar MIS systems preferred

• Excellent communication and client service skills

• Strong attention to detail with the ability to manage multiple projects simultaneously

• Problem-solving mindset with the ability to troubleshoot and resolve issues independently

• Working knowledge of production workflows, scheduling, and vendor coordination

Preferred Attributes

• Experience working in a regulated healthcare or data-sensitive environment

• Ability to prioritize effectively and meet tight deadlines

• Strong collaboration skills across cross-functional teams

Benefits

Command Digital is proud to offer competitive pay and a comprehensive benefits package, including:

• Medical, dental, and vision coverage

• Company-paid life insurance

• Voluntary long-term disability coverage

• Paid time off

• Company-paid holidays

• 401(k) with company match

• Employee Assistance Program

• Employee recognition programs

• And more

About Command Companies

About Command DigitalCommand Digital offers industry-leading digital print capabilities for short- to medium-run lengths for static and versioned content, as well as highly personalized and dynamic print solutions at any scale. Employees enjoy a collaborative team environment, state-of-the-art equipment, and a clean, fully air-conditioned workspace.

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