Job Title: Production Line Support
Location: Anna, OH
Work Model: Onsite
Compensation: $78-83k
Work Type: Onsite/ 4 days a week
Travel: 1%
Overtime: 5 hours a week
This is for B-Shift 2:30pm to 11pm (M/T/W/TH), Friday is 3:30pm to midnight. On-site everyday.
POSITION OVERVIEW
The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support group if and when incidents occur.
WHAT YOU WILL BE DOING
• Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
• Interaction with plant floor users and clients (in order to understand production line processes and customers)
• Support projects such as technology upgrades\implementations of Tier 1 computer systems
• Review, understand and react to various monitoring systems for Tier 1 computer systems
WHAT’S NEEDED
Experience supporting computer applications and end-user computing devices
Experience supporting Windows 7/10, Active Directory, LAN/Networking
Experience using MS-Office, and problem ticketing applications
Experience executing processes on an AIX/UNIX environment
Experience managing 2nd level support calls (Level 1)
Experience managing 3rd level support calls (Level 2)
Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices
Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems
Ability to follow and document processes
Ability to adapt/learn in a changing environment
Experience with general IT processes and development methodologies
Solid analysis, proven problem solving and decision-making skills
Good time management and prioritization skills
Strong communication skills both verbal and written
COMPENSATION & BENEFITS
• Medical, dental, and vision insurance
• 401(k)
• Other standard benefits as applicable
ABOUT UNICON
UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.