The Manager of Production Operations is responsible for overseeing all printing operations within a high-volume production environment. Reporting to the Director of Operations, this role leads Operations Supervisors across multiple shifts to ensure consistent productivity, quality, and operational performance. The Manager plays a critical role in translating strategic objectives into day-to-day execution, driving operational excellence, and fostering a culture centered on client satisfaction and associate engagement.
Key Responsibilities
Develop and implement strategies to improve Productivity, Efficiency, and Quality (PEQ)
Lead and manage Operations Supervisors across multiple shifts to meet operational and client objectives
Manage departmental expenses, including labor, commodities, and discretionary spending
Create, maintain, and execute capacity plans to meet or exceed client Service Level Agreements (SLAs)
Establish, communicate, monitor, and refine department and individual Key Performance Indicators (KPIs)
Apply technical expertise in print equipment, production technologies, and client product mix to maximize equipment utilization and uptime
Provide ongoing performance feedback, coaching, and talent development for direct reports and team members
Communicate and reinforce organizational values, vision, and quality policies, promoting a strong culture of accountability and continuous improvement
Support a work environment aligned with the Service Profit Chain and a commitment to client and associate success
Job Title: Manager, Production Operations (Mid Shift)
Reporting To: Director of Operations Schedule: Monday–Friday | 12:00 PM – 8:00 PM Flexibility is required during training periods and peak production cycles