Production Project Lead

Overview:

The IIM BPO Production Project Lead position is responsible for monitoring Production employee performance and customer issues.  This role is responsible for ensuring Production projects are on track.  The IIM BPO Production Project Lead will work closely with the BPO Manager, and is responsible for ensuring that they are providing an accurate snapshot of what is happening in Production at any given time.  In addition, the IIM BPO Production Project Lead is responsible for new hire training of Production employees.

Responsibilities:

Key Responsibilities

• Customer Issues and Escalation
• Project Turnover/Setup
• Team Training and Development
• Achievement of Center Metrics
• Staff Scheduling/Monitoring
• Oversee Temporary Staffing. Other essential job functions include, but are not limited to the following:
• Work closely with staff to help resolve any Production team issues
• Keep track of, address, and appropriately escalate issues that arise with any customers and projects
• Monitor project deadlines and keep the Manager informed of any potential issues
• Train/educate team on Production skills needed, as well as on project-specific tasks
• Monitor performance metrics and keep the Manager informed of any potential issues
• Maintain and adjust the Production staff schedule to achieve standard efficiency
• Perform other duties as assigned
• Oversee Temporary StaffingOther essential job functions include, but are not limited to the following:
• Work closely with staff to help resolve any Production team issues
• Keep track of, address, and appropriately escalate issues that arise with any customers and projects
• Monitor project deadlines and keep the ECM BPO Processing Center Manager informed of any potential issues
• Train/educate team on Production skills needed, as well as on project-specific tasks
• Monitor performance metrics and keep the ECM BPO Processing Center Manager informed of any potential issues
• Maintain and adjust the Production staff schedule to achieve standard efficiency
• Perform other duties as assigned

Qualifications:

• Excellent interpersonal and communications skills
• Strong listening skills; ability to understand customers’ needs and equate them to IIM BPO Services
• Ability to execute within a team structure
• Ability to collaborate with internal partners and external vendors
• Strong knowledge of the BPO capture software
• Knowledge of Business Process Outsource, back-file and day forward scanning preferred
• Strong knowledge of Microsoft Word and Excel

• Two- year college degree or satisfactory completion of a business curriculum from an accredited school and/ or equivalent work experience preferred

 

Experience Requirements

• Minimum one year of experience in BPO Services or a related industry
• Experience identifying and communicating business process improvements
• Experience servicing internal and external customers
• Experience working with external vendors/ partners

#LI-HW1

About Us:

This posting reflects an existing vacancy that we are actively recruiting for.

 

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. 

 

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

 

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

 

AI Disclosure 

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision. 

 

EOE Statement:

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

 

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.

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