Job Description
Production Support Analyst
Job Number: 26-00541
Job Number: 26-00541
Pursue excellence in your career! ECLARO is seeking a Production Support Analyst Solutions professional for our client in Charlotte, NC.
Our client is an innovative financial technology company transforming digital banking and payments. If you’re driven by technology and excited to shape the future of finance, this is the perfect opportunity to grow your career with a forward-thinking team!
Position Overview:
- Experienced Production Support Analyst to support critical ACH payment processing systems.
- This role focuses on ensuring seamless ACH file processing, exception handling, settlement reconciliation, and timely resolution of production issues.
- Strong experience supporting ACH operations, troubleshooting payment returns and rejects, and working in high-volume financial transaction environments.
Responsibilities:
- Production & Application Support:
- Monitor ACH processing cycles, batch jobs, and settlement windows.
- Ensure timely processing of inbound/outbound ACH files.
- Identify, troubleshoot, and resolve production incidents within SLA timelines.
- Perform root cause analysis and implement preventive measures.
- Provide night shift operational support and on-call coverage.
- ACH Payments Processing Support:
- Support ACH file processing including credits, debits, reversals, returns, and NOCs.
- Investigate ACH return codes, rejects, and exception items.
- Monitor settlement, posting, and reconciliation processes.
- Validate NACHA file formatting and transmission issues.
- Ensure compliance with ACH processing cut-off times and settlement schedules.
- Exception Handling & Reconciliation:
- Analyze failed transactions and reconciliation breaks.
- Investigate duplicate transactions and settlement discrepancies.
- Support resolution of ACH disputes and return processing timelines.
- Client & Stakeholder Communication:
- Communicate incident status and resolution updates to clients and internal teams.
- Participate in incident bridges and prepare post-incident reports.
- Provide operational guidance on ACH processing issues.
- Technical Troubleshooting:
- Execute SQL queries for transaction validation and data analysis.
- Monitor and troubleshoot Unix/Linux batch jobs and file transmissions.
- Analyze application logs, ACH processing logs, and system alerts.
- Testing & Release Support:
- Support production deployments and ACH cycle validations.
- Perform post-release verification and smoke testing.
- Coordinate with development and QA teams to resolve defects.
- Ticketing & Process Management:
- Manage incidents and service requests using Jira or similar tools.
- Maintain operational runbooks and support documentation.
Required Qualifications:
- 7+ years of production support experience in banking or payment systems.
- Strong hands-on experience supporting ACH payment processing.
- Solid understanding of:
- ACH lifecycle and settlement windows
- NACHA file structure & validation
- ACH returns, NOCs, reversals, and exception processing
- ACH cut-off times and processing schedules
- Experience troubleshooting ACH return codes and reconciliation issues.
- Hands-on experience with below is more preferrable:
- Unix/Linux commands & job monitoring
- SQL querying & data analysis
- Log analysis & issue troubleshooting
- Incident & problem management
- Experience in handling client communications and incident coordination.
- Familiarity with Jira or other ticketing tools.
Preferred Qualifications:
- Knowledge of banking operations and settlement processes.
- Experience supporting high-volume ACH environments.
- Understanding of regulatory and compliance requirements.
- ITIL process awareness.
Salary: $125000.00-$150000.00/Year
If interested, you may contact:
Eric McAuley
Eric.McAuley@eclaro.com
9803601322
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Numbers & Facts
| Location | Charlotte, NC |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1999 |
| Website | http://www.eclaroit.com |
About Company
Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:
• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities
Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:
• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services
Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.
Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.
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Skills
- Analysis Skillsunmatched
- Atlassian JIRAunmatched
- Banking Operationsunmatched
- Banking Servicesunmatched
- Credit Processingunmatched
- Data Analysisunmatched
- Diversityunmatched
- Error Handlingunmatched
- Financeunmatched
- Financial Transactionsunmatched
- Geneticsunmatched
- ITIL (IT Infrastructure Library)unmatched
- Identify Issuesunmatched
- Incident Managementunmatched
- Linux Operating Systemunmatched
- Maintain Complianceunmatched
- Maintenance Servicesunmatched
- Network Operations Centerunmatched
- On Callunmatched
- Operational Supportunmatched
- Operations Processesunmatched
- Payment Processingunmatched
- Problem Solving Skillsunmatched
- Process Managementunmatched
- Production Supportunmatched
- Quality Assuranceunmatched
- Query Analysisunmatched
- Reconciliationunmatched
- Regulatory Complianceunmatched
- Returns Processingunmatched
- Root Cause Analysisunmatched
- SQL (Structured Query Language)unmatched
- Service Level Agreement (SLA)unmatched
- Smoke Testingunmatched
- Software Administrationunmatched
- Support Documentationunmatched
- Time Managementunmatched
- Unix Operating Systemsunmatched
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