Production Support / Application Support

Job Title: Production Support / Application Support
Location: Pittsburgh, PA or Lake Mary, FL (Hybrid 2 to 3 days onsite)
Type: Contract-to-Hire (6 months CTH)
Minimum Experience Required: 10+ Years

Job Description:

We are seeking a highly experienced Production Support / Application Support professional to join our team supporting a major financial services client. The ideal candidate should have a strong background in application support, scripting, and systems operations within a complex enterprise environment.

Key Responsibilities:

• Provide L2/L3 support for business-critical applications in a hybrid on-prem/cloud infrastructure.
• Troubleshoot and resolve technical issues related to applications, infrastructure, databases, and integrations.
• Perform platform administration tasks including deployments, upgrades, incident resolution, and change management.
• Analyze securities data and vendor market pricing feeds for timely and accurate processing.
• Collaborate with development, QA, DevOps, and infrastructure teams to support end-to-end delivery and operations.
• Maintain system and operational documentation, including architecture diagrams, runbooks, test plans, and incident reports.
• Automate deployments and routine tasks using scripting and DevOps tools.
• Participate in on-call rotation for production support.

Mandatory Skills:

• Programming/Scripting: Java, Perl Scripting, Shell Scripting
• Database: Oracle, SQL Server (strong SQL skills required)
• Operating Systems: Windows, UNIX/Linux
• Monitoring Tools: AppDynamics, Prometheus, Splunk, Cloud Probes, Moog (or similar)
• CI/CD Tools: GitLab or equivalent
• Project Tools: JIRA, Confluence
• Cloud: Experience in internal and external cloud platforms
• Vulnerability Management: Experience identifying and addressing security vulnerabilities

Preferred Skills:

• Experience with ETL tools such as Pentaho, Snowflake
• Background in financial services, particularly understanding of securities and market data
• Exposure to Agile/Scrum methodologies
• Familiarity with automated deployment pipelines and related DevOps practices

Soft Skills:

• Strong analytical and problem-solving skills
• Excellent communication and documentation abilities
• Detail-oriented with a proactive mindset
• Ability to work independently and collaboratively in a fast-paced environment