Production Support Engineer

Artech LLC

Dallas, TX

JOB DETAILS
SALARY
$45–$49 Per Hour
SKILLS
Analysis Skills, Applications Security, Artificial Intelligence (AI), Authentication, Cross-Functional, Documentation, Identify Issues, Knowledge Base, Maintain Compliance, Performance Analysis, Problem Solving Skills, Product Engineering, Product Support, Production Support, Regulatory Compliance, Root Cause Analysis, Security Compliance, Security Infrastructure, Service Level Agreement (SLA), Single Sign-On (SSO), Software Administration, Splunk, Technical Support
LOCATION
Dallas, TX
POSTED
3 days ago
Request ID:96076-1
Title: Production Support Engineer
Location: Malvern or Dallas TX
Duration: 6+ Months
Salary Range: $45- $49 an hour on W2 or C2C

Job Description:
" Provide 24/7 production support for security applications, ensuring system stability and uptime.
" Monitor application performance, investigate alerts, and resolve incidents within SLA timelines.
" Actively participate in major incident (MI) calls as L1.5/L2 support and drive issue resolution.
" Perform root cause analysis (RCA) and implement fixes or workarounds to prevent recurrence.
" Support security platforms including IAM, SSO, authentication, and monitoring tools (e.g., Splunk, Grafana, etc.).
" Utilize Claude (AI) knowledge to assist in troubleshooting, analysis, and support optimization.
" Maintain runbooks, knowledge base articles, and accurate incident documentation.
" Ensure compliance with security standards, policies, and audit requirements.
" Collaborate with cross-functional teams to resolve complex production issues

Skills: EIS : Product Support - Product Engineering
Experience Required: 6-8


Appreciate your quick response and please feel free to reach me out for any query you may have.

Thanks

About the Company

A

Artech LLC