Request ID:96076-1 Title: Production Support Engineer Location: Malvern or Dallas TX Duration: 6+ Months Salary Range: $45- $49 an hour on W2 or C2C
Job Description:
" Provide 24/7 production support for security applications, ensuring system stability and uptime.
" Monitor application performance, investigate alerts, and resolve incidents within SLA timelines.
" Actively participate in major incident (MI) calls as L1.5/L2 support and drive issue resolution.
" Perform root cause analysis (RCA) and implement fixes or workarounds to prevent recurrence.
" Support security platforms including IAM, SSO, authentication, and monitoring tools (e.g., Splunk, Grafana, etc.).
" Utilize Claude (AI) knowledge to assist in troubleshooting, analysis, and support optimization.
" Maintain runbooks, knowledge base articles, and accurate incident documentation.
" Ensure compliance with security standards, policies, and audit requirements.
" Collaborate with cross-functional teams to resolve complex production issues
Skills: EIS : Product Support - Product Engineering
Experience Required: 6-8
Appreciate your quick response and please feel free to reach me out for any query you may have.
Thanks
Numbers & Facts
Location
Dallas, TX
Salary
$45–$49 Per Hour
Skills
Analysis Skillsunmatched
Applications Securityunmatched
Artificial Intelligence (AI)unmatched
Authenticationunmatched
Cross-Functionalunmatched
Documentationunmatched
Identify Issuesunmatched
Knowledge Baseunmatched
Maintain Complianceunmatched
Performance Analysisunmatched
Problem Solving Skillsunmatched
Product Engineeringunmatched
Product Supportunmatched
Production Supportunmatched
Regulatory Complianceunmatched
Root Cause Analysisunmatched
Security Complianceunmatched
Security Infrastructureunmatched
Service Level Agreement (SLA)unmatched
Single Sign-On (SSO)unmatched
Software Administrationunmatched
Splunkunmatched
Technical Supportunmatched
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