Production Support Engineer (Overnight)

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Description

Docupace is seeking a remote Production Support Engineer to work our overnight shift, midnight to 9 AM ET, Tuesday to Saturday.

Please note: This role is open to candidates who live in the U.S. and are authorized to work in the U.S. for any employer. We cannot offer visa sponsorship or transfer, and this role does not support OPT or STEM OPT.

Summary of Position:

The Production Support Engineer (PSE) works the overnight shift and keeps Docupace production systems and client data processing running smoothly across the Docupace products the team supports. PSEs are a blend of pragmatic operators and software craftspeople who apply sound engineering principles, operational discipline, and mature automation to our operating environments and the Docupace codebase.

As a Docupace Production Support Engineer, you will work across web application stacks, databases, operating systems, and client data feeds, applying best practices for availability, reliability, and data integrity. You will be part of the Production Support Team within the Technology Team, and the team's learnings feed back into the Engineering and DevOps groups. This role handles financial services client data that must be processed in the United States. All work, including on-call, must be performed from within the United States, and the successful candidate must pass a background check.

Requirements

Essential Duties/Responsibilities:

• Work the overnight shift (midnight to 9 AM ET, Tuesday to Saturday) as the primary production operator
• Join the on-call rotation to respond to incidents that impact client site availability and support Customer Success staff with customer incidents
• Use your on-call shift to prevent incidents from ever happening
• Investigate incidents with MSSQL, Oracle, log analysis, RDP, SSH, and other monitoring tools
• Build monitoring that alerts on symptoms rather than on outages
• Document every action so findings turn into repeatable actions and then into automation
• Improve operational processes, such as deployments, upgrades, and data loads, so they are predictable and repeatable
• Run and monitor scheduled ETL imports across inbound client data feeds (custodian, clearing, and transfer-agent files), handle exceptions, and reload missed or skipped files
• Set up, change, and shut down data feeds, including SFTP pickups and scheduled jobs, through ticketed change control
• Perform release activities to update staging and production systems
• Support copying data from production environments to lower environments using automated tooling
• Debug production issues across services and levels of the stack
• Develop and debug configurations for our ETL tooling
• Debug and troubleshoot logical issues in database code (SQL Server and Oracle) for large relational data sets
• Debug and tune performance issues in database code and queries, including reading execution plans
• Handle client data under least-privilege and US-only access controls, take part in access reviews, and document actions to audit standard
• Understand the business domains of the Docupace products you support, such as broker-dealer and RIA compensation and compliance
• Work in an Agile environment on a cross-functional team

Minimum Education and Experience:

• Must reside and work in the United States
• Able to work an overnight schedule (midnight to 9 AM ET, Tuesday to Saturday) on a regular basis
• 5+ years in production support, site reliability, or database operations
• Able to pass a background check
• Experience with securities-processing data, such as custodian and clearing feeds (DST, Pershing, Fidelity/NFS, Schwab, etc.) preferred
• Familiarity with wealth management operations, such as commissions and compensation processing or compliance surveillance preferred
• Awareness of financial data-protection rules such as GLBA and Regulation S-P preferred

Knowledge, Skills and Abilities:

• Strong scripting and database skills: Shell, T-SQL, and PL/SQL
• Comfortable working on Windows and Linux, including reading application logs
• Experience running file-based data feeds or ETL jobs in production (SFTP transfers, scheduled imports, exception handling)
• Working knowledge of VS Code, SSMS, Oracle SQL Developer or Toad, and other IDEs
• Deployment experience using CI/CD practices and toolchains
• Ability to use GitLab, Bitbucket, or other version control (Git, SVN, etc.)
• Collaborates and communicates well asynchronously
• Documents thoroughly, so the team never has to solve the same problem twice
• Enthusiastic, go-for-it attitude; when something is broken, you fix it
• Urge to deliver quickly and effectively, and to iterate fast

Physical Demands and Working Conditions:

• Sit - Frequent
• Stand- Occasional
• Walk - Frequently
• Lift/Carry 0-20 pounds - Occasional
• Lift/Carry over 0-20 pounds - Occasional
• Kneel/crouch, bend and /or stoop repeatedly - Occasional

Travel: Estimated % of time required to travel

Reasonable Accommodations:

Applicants and employees who require reasonable accommodation to complete the duties and responsibilities described above should notify Human Resources.

Disclaimer:

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Additionally, this document is not an employment contract. The company reserves the right to modify job duties or job descriptions at any time.

Docupace is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Docupace are based on business needs, job requirements, and individual qualifications, without regard to age, race, color, religion or belief, gender, sexual orientation, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Salary Description

Starting at $80K