Production Support/Software Engineer

ZipStaff Inc.

San Antonio, Texas
Remote

$43–$45
Instant Apply

3 days ago

Job Description

Job Title: Production Support/Software Engineer

Location: San Antonio, TX (Remote)

Employment Type: W2 Contract

About the Opportunity:

ZipStaff is hiring an experienced Production Support/Software Engineer for a leading healthcare analytics company that uses deep clinical and financial datasets to improve the performance, efficiency and quality of the healthcare system. Sitting within the R&D team, you will serve as a Level 2/Level 3 escalation point for production incidents and lead the technical setup and configuration of new client onboardings, working across application, database and infrastructure layers. This is an approximately 6-month contract role starting November 30, 2026.

What You'll Do:

Serve as the Level 2/Level 3 escalation point for production incidents, troubleshooting complex issues across application, database and infrastructure layers.
Diagnose root causes using logs, monitoring tools and system diagnostics, and deliver timely resolutions that minimize business and client impact.
Collaborate with engineering, DBA and infrastructure teams to resolve escalated incidents requiring deeper technical investigation.
Document incident resolutions and root cause analyses, and maintain knowledge base articles and runbooks.
Participate in an on-call rotation to support critical production issues outside business hours.
Proactively monitor system health, performance metrics and alerts to catch issues before they impact production.
Lead technical setup and configuration for new client onboarding, translating client requirements gathered with Business Operations, Implementation and Client Services into technical configurations.
Perform data validation, testing and quality checks during onboarding, resolve configuration issues, and provide post-go-live support for newly onboarded clients.
Communicate incident status, root cause and resolution timelines clearly to Business Operations, Client Implementation and leadership.
Escalate and track defects and enhancement requests with development teams, and drive process improvements that reduce recurring issues.
Support knowledge transfer and training on new systems, tools and client-specific configurations.

Required Qualifications:

Bachelor's degree in Computer Science, Software Engineering or a related field, or equivalent experience.
5+ years of experience in software engineering and/or Level 2/Level 3 production support of enterprise applications.
Hands-on Java development experience with Vert.x, Spring or Spring Boot (REST controllers, dependency injection and configuration).
Experience writing unit tests with JUnit and mocking with Mockito.
Solid working knowledge of REST APIs, JDBC, JPA or Hibernate, JSON and HTTP fundamentals.
Basic understanding of concurrency and multithreading.
Strong SQL skills for data investigation and validation.
Experience with monitoring and logging tools to diagnose production issues (e.g., Splunk, ELK, Datadog or similar).
Familiarity with CI/CD pipelines, Docker and/or cloud platforms.
Understanding of system architecture sufficient to troubleshoot cross-component issues.
Strong analytical, troubleshooting and problem-solving skills, with the ability to work independently and communicate clearly under pressure during high-severity incidents.
Willingness to participate in an on-call rotation.

Preferred Qualifications:

Experience supporting healthcare, payer or healthcare analytics platforms.
Experience with client onboarding, implementation or configuration of SaaS/enterprise platforms.
Familiarity with ITIL-based incident, problem and change management and ticketing tools such as ServiceNow or Jira.
Experience with Linux/Unix environments and shell scripting.
Exposure to Kubernetes and cloud services on AWS or Azure.

Benefits:

Health Insurance.
Dental Insurance.
Vision Insurance.
401(k) + 401(k) matching.
Paid time off.
Referral Program.

About ZipStaff:

ZipStaff connects skilled technology professionals with leading organizations across the United States, matching top talent with impactful contract and full-time opportunities.

To apply, submit your resume through this posting. Qualified candidates will be contacted by a ZipStaff recruiter.

Numbers & Facts

Location	San Antonio, Texas ( Remote)
Salary	$43–$45

Skills

Amazon Web Services (AWS)unmatched
Analysis Skillsunmatched
Application Programming Interface (API)unmatched
Atlassian JIRAunmatched
Bug Tracking/Defect Managementunmatched
Business Operationsunmatched
Change Managementunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Concurrencyunmatched
Configuration Managementunmatched
Continuous Deployment/Deliveryunmatched
Continuous Integrationunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Data Qualityunmatched
Data Setsunmatched
Database Administrationunmatched
Dependency Injectionunmatched
Dockerunmatched
Enterprise Applicationsunmatched
HTTP (HyperText Transport Protocol)unmatched
Healthcareunmatched
Healthcare Qualityunmatched
Healthcare Softwareunmatched
Hibernateunmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
JDBC (Java Database Connectivity)unmatched
JSONunmatched
JUnitunmatched
Javaunmatched
Java Persistence API (JPA)unmatched
Knowledge Baseunmatched
Knowledge Transferunmatched
Leadershipunmatched
Linux Operating Systemunmatched
Microsoft Windows Azureunmatched
Multithreaded Programmingunmatched
On Callunmatched
Onboardingunmatched
Performance Managementunmatched
Performance Metricsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Production Supportunmatched
REST (Representational State Transfer)unmatched
Research & Development (R&D)unmatched
Root Cause Analysisunmatched
SQL (Structured Query Language)unmatched
ServiceNowunmatched
Software Administrationunmatched
Software Engineeringunmatched
Software as a Service (SaaS)unmatched
Splunkunmatched
System Architectureunmatched
Technical Leadershipunmatched
Test Plan/Scheduleunmatched
Time Managementunmatched
Unit Testunmatched
Unix Operating Systemsunmatched
Unix Shell Programmingunmatched
Validation Testingunmatched

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Resume Builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Resume Builder