Production / Technical Support II

Location:

Richmond, VA

Salary Range:

Competitive

Introduction

Seeking a Payments Event Management Triage (EMT) Associate to support critical payment platforms across Real-Time Payments (RTP), Zelle, ACH, digital wallets, international payments, and transfer services. As part of the Payments Event Incident Management organization, this role serves as the first line of operational response for production events, application monitoring, incident triage, bridge coordination, and stakeholder communications. The associate will work closely with application support, engineering, infrastructure, and operations teams to quickly identify, assess, and resolve service disruptions while minimizing customer impact.

Required Skills & Qualifications

• 3 years of experience in Production Support, Incident Management, Event Management, or Application Monitoring.
• Experience supporting customer-facing applications in financial services, banking, or payments.
• Knowledge of end-to-end payment flows and customer transaction processing.
• Experience with Splunk, Dynatrace, AIOps/Monitoring Platforms, and ServiceNow.
• Experience with payment networks and partners such as Early Warning Services (EWS) and The Clearing House (TCH).

Preferred Skills & Qualifications

• Knowledge of payment services including Real-Time Payments (RTP), Zelle, ACH, Wire Transfers, Card Payment Processing, and Digital Wallet Services.
• Understanding of end-to-end payment transaction flows across online banking, mobile banking, ATM, and point-of-sale channels.
• Prior work experience at client or in client's Industry. Applicants must be able to work directly for Artech on W2.

Day-to-Day Responsibilities

• Serve as the first line of operational response for production events.
• Coordinate bridge calls and stakeholder communications during incidents.
• Work closely with various teams to quickly identify, assess, and resolve service disruptions.

For immediate consideration please click APPLY to begin the screening process.