Professional - Customer Service Representative III

Title: CSR - Planner Customer Service Rep with Media, Office, SAP user experience

Location: Foxboro, Massachusetts

Schedule: 7:30- 4 Monday to Friday

Duration: Long term. Six month renewals Possible conversion to full-time employment.

Reason for opening: Backfilling a current employee that is likely leaving

Top Skills:
1. Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection etc.

2. SAP user experience. Customer Service and Order fullfillment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools

3. Strong MS Office use.

Duties:
Take customer order entries and assign work to other team members.
Uses Salesforce to interpret requests and assign tasks.

Interview process:
1st round: Video conference
2nd/final round: Onsite at the factory

About the Facility
Instrumentation materials are manufactured at this facility.
Engineering-focused plant/factory environment.
Team consists of approximately 20 people.
Mix of Customer Service Representatives, Planning, and Purchasing professionals.
Diverse team with varied backgrounds and cultures.
Collaborative environment where everyone has opportunities to lead and participate in team meetings.

Key Responsibilities
Interface with internal and external customers.
Coordinate activities with Schneider functional areas including:
Manufacturing
Sales
Distribution
Field Service
Handle customer complaints and inquiries accurately and promptly, including:
Order status
Production updates
Delivery inquiries
Billing inquiries
Perform order error resolution, order processing, and maintenance functions for both order-based and proposal-based orders.
Coordinate with customers regarding:
Product selection
Order placement
Delivery schedules
Expediting requests
Proactively solve customer issues to improve customer satisfaction and relationships.
Provide product information, including some technical information when necessary.
Systems and Software
Utilize and maintain data in:
SAP
Quote to Cash
Intranet
Buy Automation
Extranet
Shared Drives
External Account Websites


Qualifications
Position is located at the Schneider Electric Plant in Foxboro, Massachusetts.
Desire for upward mobility and career growth within Schneider Electric.
Fast learner willing to travel periodically for training opportunities.
Excellent verbal and written communication skills.
Ability to prioritize work, work independently, and meet deadlines.
Strong relationship-building skills with both internal and external stakeholders.
Strong mediation, negotiation, and facilitation skills.
Working knowledge of Microsoft Windows operating systems.
Experience with:
Microsoft Word
Microsoft Excel
Microsoft Access
SAP experience preferred.

EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”