Professional Licensing Supervisor (PLR2)

Professional Licensing Supervisor (PLR2)

Salary

$55,596.00 - $72,900.00 Annually

Location

Thurston County - Olympia, WA

Job Type

Full Time - Permanent

Remote Employment

Flexible/Hybrid

Job Number

2026-06531

Department

Dept. of Licensing

Division

Business and Professions

Opening Date

08/31/2026

Closing Date

9/13/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

We are dedicated to growing a culture of belonging through our values:

Respect | Trust | Diversity | Equity | Inclusion

This position is being reposted for additional candidates. If you have already applied you do not need to reapply.

At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Licensing and Customer Support Services (LCSS) Unit in our Business and Professions Division (BPD) is currently recruiting for 2 Professional Licensing Supervisors to support licensing activities.

As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and provide equitable and meaningful access to our services for every resident.

If you are ready to assist the team in helping Washington residents turn their business dreams into reality by guiding customers through license profession laws, rules, and agency policies, please read on!

Duties

As a Professional Licensing Supervisor, you will provide direct supervision and leadership to staff responsible for the processing of professional license applications across multiple programs. You will ensure staff consistently interpret and apply licensing laws, rules, agency policies, and established procedures while delivering accurate, timely, and high-quality service. In this role, you will monitor workload and team performance, provide guidance on complex licensing questions and application issues, and support staff in making appropriate determinations on applications, exam requests, renewals, and incomplete submissions. Success in this position requires strong supervisory skills and the ability to lead in a fast-paced, evolving environment while collaborating with leadership, internal teams, professional associations, and other jurisdictions. You will also support system integrity by helping staff identify, report, track, and test solutions to licensing system issues and by contributing to process improvements that enhance efficiency and customer experience. Your ability to lead staff, promote accountability, foster a high-performing team, and drive continuous improvement will be critical to achieving positive outcomes for both customers and the agency.

Some of what you will do:

• Supervise licensing staff by establishing clear performance expectations, supporting professional development, and ensuring team goals are achieved.
• Hold licensing staff accountable for meeting established licensing processing standards, including applicable timelines, procedures, and quality expectations.
• Collect training feedback and report training deficiencies to the Licensing and Customer Support Services (LCSS) development team.
• Actively participate in calls, call shadowing, call metrics review, and escalated calls to identify improvements and provide constructive feedback to staff.
• Manage SQR process for system related issues, using applications and DOL software to document, report, track, and test fixes.
• Research and support public disclosure requests, data requests, and workload reports related to licensing.
• Support front counter staff with customer questions and requests.

Qualifications

What you will bring to the role:

• Six (6) years of experience in a licensing or regulatory program. This experience may come from working in licensing or in a regulated field where you applied, interpreted, or helped others comply with rules and requirements.

OR

• One (1) year of experience as a Professional Licensing Representative 1.

• Experience must include the following:

• Three (3) years of customer service experience providing assistance by phone or in person, including regularly explaining rules, policies, procedures, or requirements.

• Two (2) years of experience supervising staff, including providing direction, guidance, coaching, and feedback.

• One (1) year of experience communicating effectively, both verbally and in writing, with a diverse customer base while maintaining confidentiality.

• One (1) year of experience accessing, entering, and maintaining information across multiple database systems.

• One (1) year of experience creating, maintaining, and updating records using multiple software applications.

• One (1) year of professional telephone experience, including operating a multi-line phone system, answering and transferring calls, taking messages, and providing assistance by phone.

• The ability to:

• Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.

• Promote and support a respectful, equitable, and inclusive workplace for all employees.

• Promote and support respectful, equitable, and inclusive delivery of services to customers.

• Take action to learn and grow.

• Take action to meet the needs of others.

Experience can be gained concurrently.

Up to four (4) years of relevant education (Business/Public Administration, Auditing, Criminal Justice or a closely allied field) may substitute year for year for experience.

Associates degree = 2 years | Bachelor's degree = 4 years

What may help set you apart:

• Education or experience beyond the required qualifications in relevant fields.

• Experience in the following:

• Developing specific relevant measures and using them to improve performance, motivate staff, and influence decision makers.

• Assisting in developing personal training plans that instruct, coach, and identify training needs.

• The ability to identify, investigate, and resolve customer technical issues using an organization's computer software or systems.

Additional Requirements of Employment

• This position follows a hybrid work schedule which requires working onsite every Wednesday and Thursday at our Olympia, WA office, with additional onsite days scheduled throughout the month to meet in-person customer service needs.
• Prior to a new hire, a pre-employment check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to ensure that people with disabilities are provided reasonable accommodations.

For information about available accommodations, the interview process, or the position contact Kyle Odell.

Supplemental Information

Join us as we transform how government delivers services! Together, we can build a legacy of commitment to diversity, equity, and inclusion that will benefit generations to come. Be part of this vital mission and make a real impact in your community.

How to Apply:

• Select the apply button at the top of this job announcement.
• Attach your cover letter and resume.

Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions, are completed in full.

Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

We value diverse perspectives and life experiences.

We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, people of all ages, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.

Veteran/Military Spouse Preference Notice

To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.

Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.

The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.

We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

I understand that to be considered for this position I must not require sponsorship by Department of Licensing for a visa now or in the future.

• Yes
• No

02

In this role, you will have the privilege to serve a diverse group of teammates, customers, and partners. How would you use your understanding of cultural differences to create an inclusive environment where everyone feels valued and has the opportunity to succeed?

03

This position follows a hybrid work schedule which requires working onsite every Wednesday and Thursday at our Olympia, WA office, with additional onsite days scheduled throughout the month to meet in-person customer service needs. Can you meet this requirement?

• Yes
• No

04

How many years of technical experience do you have in a licensing or regulatory program? This experience may come from working in licensing or in a regulated field where you applied, interpreted, or helped others comply with rules and requirements.

• I have less than 2 year of experience.
• I have 2 or more years of experience.
• I have 3 or more years of experience.
• I have 4 or more years of experience.
• I have 5 or more years of experience.
• I have 6 or more years of experience.
• None of the above.

05

Which of the following best describes your highest level of education?

• 1 year of college (30 semester or 45 quarter credits)
• Associate degree OR 2 years of college (60 semester or 90 quarter credits)
• 3 years of college (90 semester/135 quarter credits)
• Bachelors degree or higher
• None of these apply

06

Do you have the following experience? Please select all that apply.

• Three (3) years of customer service experience providing assistance by phone or in person, including regularly explaining rules, policies, procedures, or requirements.
• Two (2) years of experience supervising staff, including providing direction, guidance, coaching, and feedback.
• One (1) year of experience communicating effectively, both verbally and in writing, with a diverse customer base while maintaining confidentiality.
• One (1) year of experience accessing, entering, and maintaining information across multiple database systems.
• One (1) year of experience creating, maintaining, and updating records using multiple software applications.
• One (1) year of professional telephone experience, including operating a multi-line phone system, answering and transferring calls, taking messages, and providing assistance by phone.
• I do not have this experience.

07

Do you have the ability to do the following? Please select all that apply.

• Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
• Promote and support a respectful, equitable, and inclusive workplace for all employees.
• Promote and support respectful, equitable, and inclusive delivery of services to customers.
• Take action to learn and grow.
• Take action to meet the needs of others.
• None of these apply.

08

I understand to be considered for this position I must answer all supplemental questions fully and attach my resume and cover letter.

• Yes
• No

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov