Professional Services Consultant II (CAD Software) - Remote

What We’re About

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.

Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.

Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.

Join us and help build the tools that power real-life heroes. Together, we make a difference.

The Role

Are you a former 911 dispatcher, call taker, or communications center supervisor looking to take the next step in your career? Do you know CAD and public safety communications inside and out, and want to put that experience to work helping agencies across the country succeed? This role involves regular travel to support agencies nationwide, so we're looking for someone who is self-motivated, adaptable, and energized by variety in where and how they work. If that sounds like you, we want to hear from you. We are seeking software consultants to work with the Police, Fire, and Communications Centers across the US throughout the software implementation lifecycle. This role helps drive customer satisfaction with the configuration guidance provided by the consultants and is a key contributor to our success.

The Software Consultant acts as the subject matter expert for configuration of CentralSquare Public Safety software solutions. This responsibility broadly includes the discovery, configuration, validation, and testing, training and Go-Live phases of CentralSquare software project implementation. Provides initial demonstration of software to customers, analyzes customer processes and recommends best practices for customers to follow with CentralSquare software. Will provide on-site or remote configuration training to agency personnel. This position will provide on-site end user training to agency personnel. The person in this role possesses an excellent level of product knowledge, serves as liaison between the organization and customers, and works closely with project management staff to maintain implementation timelines. 

Job Duties Include:

• Develops and maintains subject matter expert knowledge of CentralSquare software configuration
• Analyzes customer processes and recommends best practices, assisting agencies in configuring their systems to meet their unique needs
• Performs system demonstrations of CentralSquare software
• Completes project assignments and client interactions under the supervision of a Project Manager, providing consistent follow-up and follow-through on tasks, deliverables, and communications with the project team and clients
• Maintains project documentation, project tickets, and client-supplied information
• Assists agency personnel with system review and testing prior to go-live, including equipment installation and setup
• Identifies, documents, and communicates project risks to the Project Manager
• Delivers outstanding customer service via phone, email, remote meetings, and in person, building and maintaining strong client relationships
• Provides onsite training to agency personnel using both direct end-user and train-the-trainer formats
• Conducts internal training sessions and presentations at user conferences as necessary
• Creates and updates documentation for product configuration and use
• Works effectively with a wide range of disciplines and personalities, both internally and externally
• Assists with onboarding new employees
• Handles increased project complexity, including multiple agencies and modules
• Identifies topics and processes needing improvement and recommends solutions to management
• Demonstrates initiative by sharing scenarios and lessons learned with the team
• Other responsibilities as required

Key Differentiators:

• Provides configuration and best practice recommendations across CentralSquare CAD and Mobile solutions
• Track record of minimal post go-live issues and follow-up needs from customers
• Performs configuration reviews on live and non-live databases, identifying opportunities to improve current processes and recommending best practices
• Manages projects of any size or complexity with minimal supervision
• Test and provide input on implementation plans for new products and large-scale projects

Requirements:

• Bachelor’s or Associate degree and/or equivalent combination of education and experience 
• Public safety experience required, preference in a Communications/E911 Dispatch Center
• Microsoft SQL Server
• Ability to complete onboarding plan, to include leading client workshops and user trainings
• Experience with the MS Product Suite, specifically with Word, PowerPoint, Outlook, Excel, and SQL
• Excellent oral and written communication, interpersonal, and presentation skills
• Self-motivated
• Very strong analytical and organizational skills; detail-oriented
• Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility. ability to handle multiple projects and tasks simultaneously
• Ability to learn new applications and system features quickly
• Dedicated to the best possible customer experience and takes initiative toward improving the experience
• Ability to articulate technical and functional concepts to technical and non-technical audiences

Travel: Up to 75% travel

CJIS Clearance:

A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance—a critical credential for safeguarding public safety data. At CentralSquare, we’ll stand with you every step of the way to secure this clearance should you be selected for hire. As part of the process, a comprehensive background check will be conducted, and please note that U.S. citizenship or permanent residency is generally required to obtain CJIS clearance.