Job Description
The Professional Systems Support Technician I provides first class help support to professional customers using web browsers, shop management systems and procurement products to place business to business orders with O'Reilly Auto Parts. Emphasis on system setup, customer training, and the development and maintenance of on-line connectivity.
ESSENTIAL JOB FUNCTIONS
Provide help support functions for all products used to connect professional customers to O'Reilly Auto Parts.
Return phone messages and emails to Professional Customers.
Support O'Reilly field team needs as it relates to our electronic offering and questions.
Register new customers for First Call Online web site.
Diagnose Customer issues with operating systems, browsers and firewalls to restore electronic ordering abilities.
Maintain a computer log showing equipment failures, software issues, and equipment modifications.
Participate in training for O'Reilly customers and company personnel as needed.
Work with customers reviewing/recommending hardware needs and system requirements.
Work with I.S. and Telecom Departments to resolve/troubleshoot communication issues.
Work with programmers and customers testing and evaluating software and hardware.
Performs other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
College, vocational technical, or on-the-job training on PC's, operating systems, and Internet Explorer, Mozilla Firefox, Safari, and Chrome .
Excellent communication and public relation skills.
Retail sales oriented with prior experience in customer service.
Basic networking skills (drive mapping, etc).
Intermediate computer skills (Excel/Word/Internet).
Ability to multi-task and work well under pressure with customers and team members.
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.
Consistent with internal policy and applicable law, the Company electronically monitors the use of Company-provided systems, including telephone conversations and transmissions, Internet access and usage, and electronic mail and transmissions. The Company additionally employs video cameras in common internal and external areas.
Numbers & Facts
| Location | MO |
| Industry | Automotive Sales and Repair Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1957 |
| Website | https://corporate.oreillyauto.com/onlineapplication/careerpage |
About Company
It started with a father and son - Charles Francis "C.F." and Charles H. "Chub" O’Reilly. Together they had the courage and confidence to venture out on their own. Along with 11 others who shared the same desire to offer great customer service and auto parts availability, the doors of O’Reilly Automotive, Inc. opened on December 2, 1957.
Now, more than 61 years later, the 77,000-plus team members at O’Reilly Auto Parts are proud of the company’s achievements over the years.
During our early years, we focused on sales and slow and steady growth. At the end of our first year, sales totaled $700,000, and by 1961 volume reached $1.3 million. For the first seven years of operation, there was one store in Springfield, MO, until the second opened in July 1964. In March 1975, annual sales volume rose to $7 million and a 52,000 square-foot facility was built in Springfield for the O’Reilly/Ozark warehouse operation. By that time, the company had nine stores, all located in southwest Missouri.
The long range plans and stability of the company were solidified by a public offering of company stock in April 1993. Since that time, the Company has grown through new store and distribution center openings, as well as numerous mergers and acquisitions. O’Reilly currently operates stores in 47 states, including Alaska and Hawaii, and distribution centers in 27 locations.
Dramatic changes in technology, inventory control, facilities, and sheer size mark the O’Reilly growth and success story. But, it is our spirit of teamwork - how important it was then and how important it remains - that drives our performance. The company’s values and culture that started with the original 13 employee/owners remain evident and strong as we expand and develop Team O’Reilly.
We serve two distinct customer bases - the professional (installer) customers who provide auto repair services to their customers (DIFM - do it for me), and retail "walk-in" customers (DIY - do it yourself). Our dual-market strategy continues to differentiate us from the competition and is a major factor in our ongoing success. Depending on a store’s professional versus retail customer mix, more than 95 percent of our locations have team members dedicated to our professional customers, offering them separate counters, phone lines, and a delivery fleet that totals 18,455 vehicles. We also have a professional sales team, consisting of territory sales managers and in-store sales specialists, responsible for calling on our professional customers and building sound business partnerships to ensure O’Reilly is the First Call for their auto parts needs.
Skills
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