The Staff Pad has partnered with a leading roofing company in Chicago, IL, to hire a Program Administrator who will play a key role in coordinating insurance claims, supporting customers, and keeping projects moving efficiently from assignment through completion
This is an excellent opportunity for a customer-focused, organized professional who thrives in a fast-paced environment and enjoys coordinating with customers, insurance carriers, inspectors, estimators, and internal teams
Schedule: Full-Time | Monday–Friday, 10:00 AM–7:00 PM
Compensation:
- Pay Structure: $36,000 salary + 1.25% of contract value upon job invoice
- Estimated Income: $65,000–$100,000
What You’ll Do
Customer Contact & Experience
- Respond to new claim assignments within one hour with warmth, clarity, and professionalism
- Set clear expectations and introduce customers to the company’s process and value
- Provide proactive communication throughout the customer journey
- Anticipate customer needs and resolve concerns promptly
- Create a positive customer experience through empathetic listening, clear communication, and consistent follow-through
Claims Coordination & Documentation
- Coordinate inspections by assigning inspectors and estimators as needed
- Ensure insurance-formatted estimates are completed and delivered within 72 hours
- Maintain complete and accurate customer records in the CRM
- Document communications, notes, files, timelines, approvals, and other claim-related information
- Coordinate effectively with internal teams and external partners
Customer Satisfaction & Issue Resolution
- Monitor customer satisfaction throughout the claims process
- Address concerns quickly and minimize delays or friction
- Build customer trust through responsive, professional service
- Represent the company’s values by making every interaction easy, helpful, and people-focused
Compliance & Performance
- Follow carrier requirements, insurance processes, documentation standards, and internal policies
- Maintain accurate and timely claim documentation
- Meet performance goals related to responsiveness, conversion, customer satisfaction, documentation accuracy, and cycle time
What We’re Looking For
- Customer service or administrative experience in roofing, construction, insurance, or claims
- Strong organizational, time-management, written and verbal communication skills
- Ability to manage multiple claims and priorities in a fast-paced environment
- Attention to detail, documentation accuracy, customer focus and problem-solving skills
- Ability to work effectively with customers, carriers, inspectors, estimators, and internal teams
- Comfortable working toward performance and productivity goals
If you’re a customer-focused, organized professional who thrives in a fast-paced environment and wants to make a meaningful impact, we encourage you to apply today!