Program Administrator

About Creative Foam:

Since 1969, Creative Foam has been a leading supplier of cellular and non-cellular foam and plastic products for customers in the automotive, medical and composite markets. We have manufacturing locations nation-wide and in Mexico. Our longevity and success are attributable to our innovative people, an abiding passion for quality and an unwavering commitment to our customers. Find your home at Creative Foam!

Competitive Benefits Compensation Package

• Safe working environments

• World class benefits

• Medical, dental, vision plans and flexible spending accounts

• Company paid short term disability, long term disability, and ADD insurance

• 401k with employer match

• Generous holiday and vacation allotments

• Dependent scholarship program

• Wellness program

• Referral program

Pay

Pay commensurate with education and experience.

Creative Foam wants to be a great service provider to our customers. We recognize we can only do that if we are a great employer. Our success is driven by the success of our employees.

Our culture focuses on these four core values:

• Be Inclusive-Make a difference as a TEAM, work collaboratively and support others in our effort to greatness. Constantly strive for perfection and quickly learn from our mistakes.

• Be Inventive-Never stop learning and push the TEAM to strive towards sustained excellence. Aim to provide our customers with the most creative solutions in the market.

• Be Responsible-Maintain an equitable relationship with our customers, employees, stakeholders and communities as we develop as a TEAM.

• Be Relentless-Demand more from yourself and the TEAM than you think is imaginable, this will drive change and only then will we achieve our goals.

  
  

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MAJOR FUNCTION:

Provide complete service regarding timely and accurate information in response to and in anticipation of customer needs.

ESSENTIAL FUNCTIONS:

1.           Receives, confirms and processes requests for quotes.

2.           Launches of new orders to all applicable departments.  Enters and releases orders for tooling or special charges.  Ensures timely PPAP submission and relays customer approval.  Confirms purchase orders.

3.           Maintains all appropriate files and records pertaining to RFQ’s, completed quotes and customer orders.

4.           Receives and answers, within established guidelines, customers questions and complaints.

5.           May quote predetermined prices under established guidelines.

6.           Processes sample requests and follows up as needed.

7.           Maintains strong communication with other departments in the division and the corporate support departments.

8.           Performs general clerical support as required.

9.           Assists in sales/promotional programs and mailings as directed.

10.         Performs other tasks as required.

EDUCATION:

1.           High school education.

PREREQUISITES FOR THE JOB:

1.           Customer service experience.

2.           Prior automotive manufacturing/sales experience preferred.

3.           Minimum two (2) years computer experience - PC and mainframe.

PERSONAL CHARACTERISTICS:

1.           Good communication skills.

2.           Displays initiative and autonomy.

3.           Ability to work with others.

4.           Negotiation, listening and selling skills.

5.           Attentive to detail.