Program Administrator

Program Administrator

Req ID: 115125

Location: Huntsville, AL, United States

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Description

Sanmina Corporation (Nasdaq: SANM) is a global powerhouse in integrated manufacturing solutions serving the fastest growing segments of the global Electronics Manufacturing Services (EMS) market. We are a global engine providing the end-to-end manufacturing backbone for the world''s most essential and innovative brands. Whether it''s autonomous vehicles, life-saving medical tech, next-gen aerospace, or AI/cloud infrastructure - our integrated solutions don't just meet standards-they redefine them.

At SCI Technology, a Sanmina Company, we serve those who serve by delivering innovative, trusted and comprehensive products and services that meet and exceed the unique needs of the Defense and Aerospace sector. From avionics to tactical and airborne communications, counter-UAS, integrated manufacturing and cradle-to-grave product life cycle support, we deliver high-reliability solutions that keep service members connected and protected in the field.

Our heritage dates to 1961, as an early supplier to the space program in Huntsville, Alabama. Today, SCI offers a complete range of Defense & Aerospace solutions through our three business segments - Products, Systems Build, and Life Cycle Services. It's SCI summed up - ALL WE DO to serve those who serve.

Summary

Associate Program Administrator

5A (Monday-Friday)

Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

What You''ll Do

• Responsible for all administrative aspects of IMS programs
• Works closely with the Program Manager and with various departments to meet program delivery goals
• Maintains direct contact with customers and with operations personnel to ensure positive relationships are maintained and customer expectations are met
• Receives customer requests and prepares documents related to processing returns (RMA)
• Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems
• Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems
• Gathers, analyzes, prepares and summarizes recommendations for financial plans, acquisition activity, trended future requirements and operating forecasts.
• Develop and maintain business relationships with customers and cultivate relationships that establish SCI's consultative approach and promote its total solution capabilities within customers' and potential customer's organizations

What You''ll Bring

• High School Diploma required. Associate's degree preferred.
• Minimum 2 to 4 years of experience in direct customer service and administrative support duties
• Intermediate computer skills including but not limited to Microsoft Office required
• Possess strong time management and prioritization skills
• Possess good written and verbal communication skills
• Possess problem-solving and decision-making skills
• Highly organized with attention to detail
• Proficiency with technology and electronics strongly preferred

Why Join Us?

At Sanmina, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location.

Sanmina is an Equal Opportunity Employer and prohibits discrimination and harassment. Sanmina provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or other characteristic protected by applicable federal, state, or local laws.

Please be aware that this position may require access to technology, software, or technical data that is subject to U.S. export control laws. All offers of employment are contingent on the applicant either 1) being a "U.S. Person," defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident, or (iii) other protected individual, such as a refugee under 8 U.S.C. § 1157 or asylee under 8 U.S.C. § 1158; or 2) being eligible to obtain a timely export control license or license exception from the applicable U.S. federal agency.

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