Program Administrator II - Outpatient Programs

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community.  Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues.  As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.  If you want to have a positive impact in the lives of others come join us!

WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.

• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.

• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.

• Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.

In partnership with the Program Director, responsible for the overall design, development, direction, coordination, and evaluation of assigned departments, including implementing policies, guidelines, practices, and staff training plans for following programs here at Frontier Behavioral Health:

ADULT OUTPATIENT (AOP)

Our Adult Outpatient Services uses a person-centered model of care to assist individuals 18 or older who are experiencing mental health issues. We strive to pair each individual's treatment objectives with evidence-based clinical practices in a practical fashion. A high priority is placed on developing therapeutic relationships that promote resiliency and recovery.

ACCESS TO CARE:

These services are available to adults or youth in Spokane County who are struggling to get or stay connected with healthcare providers. Work one-on-one with individuals to find dental care, physical health care, and substance use treatment providers that are most accessible for the individual. This team works as a healthcare guide, helping to educate, advocate, and motivate individuals to meet their specific healthcare goals.

FAMILIES AND SCHOOLS SUCCEEDING TOGETHER (FASST)

FASST provides counseling and mental health services for students and their families in the Central and East Valley School Districts.  FBH that provides counseling and mental health services for students and families at each of the district's schools. Services may be accessed by contacting the principal, a school counselor, or a FASST counselor at a student’s school site.

INTENSIVE DIALECTICAL BEHAVIORAL THERAPY (IDBT)

IDBT is based on a skills-training model that balances acceptance vs. change. In DBT, clients learn skills to help them stay in the present moment, get through a crisis without making a situation worse, regulate emotions, and ask for what they want and need while maintaining and improving relationships. The IDBT program includes four components of comprehensive DBT: Individual therapy, Skills Training Groups, Time-limited phone coaching and DBT Consultation Team

CHILD & FAMILY - ARGONNE LOCATION

Child and Family Services provides an array of mental health and behavioral interventions to children, adolescents and their families who need additional help or support. Treatment may be brief, episodic, and solution-focused or provided for a lengthier period of time when emotional and behavioral issues are complex and significantly impair functioning.

The Program Administrator will provide on-going clinical and administrative supervision, leadership, and support to staff within assigned departments. Assign tasks/delegate responsibilities and conduct follow-up to ensure deadlines are met, contract requirements and goals are achieved, and quality work is completed. Address complaints, investigate concerns and resolve problems. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, providing positive employee recognition, coaching to potential and corrective action as needed. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•  Participate in program planning and provide oversight of assigned program. Gathering, reviewing, analyzing, and submitting data requests to Director, and assisting with program development, redesign, and compliance.
• Continually seek areas of opportunity for program and process improvement and work in collaboration with program director to implement positive change. 
• Provide and role model effective leadership that engages, motivates, and supports assigned staff.
• Provide supervision to assigned staff in a manner that promotes and develops clinical and leadership skill development.
• Address employee performance concerns in a timely manner, utilizing HR support as needed. 
• Provide case consultation and case review.
• Oversee implementation and adherence to of organization wide and department specific FBH policies, monitoring for compliance and addressing non-compliance as needed.
• Ensure supervisors provide and document on-going staff support/recognition, supervision, teaching and training and that supervisors engage with staff in a manner that builds staff clinical knowledge and skills, enhances team cohesiveness, and elevates staff morale. 
• Remain up to date with all contractual and regulatory requirements affecting assigned program areas, closely monitoring achievement of required objectives and metrics (as applicable) and proactively addressing shortcomings as needed. 
• Effectively disseminate information as appropriate. Effectively manage change, utilizing a positive approach.
• Assist staff to utilize productive conflict resolution techniques in handling conflict.
• Monitor staff performance to ensure staff meet performance expectations, productivity requirements, compliance with required training, documentation and timekeeping.
• Complete employee performance reviews in a timely manner.
• Provide community and regional consultation, training and education as directed.
• Participate in peer review, staffing, and administrative meetings and in-service training as directed.
• Escalate barriers, high risk situations, unresolved concerns, etc. to Director or appropriate individual as needed.
• Requires travel to see clients in the community and travel between work sites.
• Other duties as assigned.

QUALIFIED APPLICANTS WILL HAVE:

REQUIRED:

• Master’s degree in the behavioral health sciences.
• Washington State Department of Health licensure in the state of Washington.
• Five years of experience post master’s degree providing direct treatment services in behavioral health care with children, youth, families, and/or adults with serious emotional problems, mental illness and/or co-occurring alcohol and substance use disorders.
• Experience with crisis intervention, including risk assessments.
• Two years of experience supervising employees.
• Must have an unrestricted and valid driver’s license, active car insurance and must be willing to use their personal vehicle in the course of work. 

PREFERRED:

• Experience in program development.

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to communicate and engage effectively with individuals of varied backgrounds, trauma experiences, cultures, education level and socio-economic status.

• Must be computer literate with experience in Microsoft operating systems. Experience with electronic health records and reporting preferred.

• Capacity to work cooperatively, independently and creatively to accomplish assigned responsibilities.

• Ability to work within the agency’s structure, to relate constructively to colleagues and community, and to use professional guidance and supervision.

• Capacity to display a positive, optimistic, accepting attitude toward staff, clients and the community. Sensitivity to individuals’ unique cultural characteristics, and to the challenges faced by the socioeconomically disadvantaged.

• A broad range of experience and/or knowledge of issues and service delivery approaches related to providing clinical services, including evidence-based and promising practices and progressive approaches, to children and their families, and adults in a community mental health setting and clinical program development for these populations.

• Knowledge base should include an understanding of integrative managed behavioral health care systems and service management.

PHYSICAL, SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in the office with frequent, often daily, travel between locations within the Spokane community. 
• Daily use of a computer is required.
• May be required to lift 10 - 20 pounds. 
• Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.

PAY RANGE (Salary/Exempt): $91,491.40 - $111,462.78

• All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay is $91,491.40 annually.  

Our Benefits and Perks are Amazing!

​WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!

• Plus 9 Paid Federal Holidays!

• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.

• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS:www.fbhwa.org/careers/benefits 

• Medical, Dental and Vision

• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.

• Flexible Spending Accounts

• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS:www.fbhwa.org/careers/perks 

• Signing Bonus!

• No-cost licensure supervision for those pursuing clinical licensure.

• Federal and State Loan Forgiveness Program for qualifying Programs.

• Reimbursement of License/Certification application fee that is required for the position.

• Free Employee Assistance Program

• Staff Discounts at various FBH partners throughout Spokane!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.