Program and Site Manager

Lead Mission-Critical Operations Supporting a Federal Customer

Prime Response, Inc. (PRI) is seeking an experienced and dynamic Program and Site Manager to lead operations supporting a federal customer at Edwards Air Force Base, California.

This highly visible leadership position serves as PRI's primary on-site representative and is responsible for managing personnel, customer relationships, contract performance, operational execution, quality, compliance, safety, and continuous improvement across a diverse logistics and support services environment.

We are seeking a proven leader who excels at building trusted customer relationships, developing high-performing teams, solving complex challenges, and delivering outstanding operational results in a government services environment.

If you are passionate about leadership, customer service, operational excellence, and mission success, we want to hear from you.

Key Responsibilities

Leadership & Customer Engagement

• Serve as PRI's primary on-site manager and customer-facing representative.
  
• Build and maintain strong relationships with government customers, stakeholders, and team members.
  
• Foster a culture of professionalism, accountability, teamwork, safety, and customer service.
  
• Communicate effectively with customers, employees, corporate leadership, and technical stakeholders.
  
• Lead recurring customer meetings, operational reviews, and performance discussions.
  

Program & Contract Management

• Manage day-to-day contract execution and overall program performance.
  
• Ensure compliance with contract requirements, quality standards, policies, and procedures.
  
• Establish priorities, manage competing demands, and ensure commitments are met.
  
• Monitor performance metrics, service delivery standards, and operational readiness.
  
• Maintain audit-ready records, documentation, reports, and deliverables.
  
• Support inspections, audits, quality reviews, investigations, and corrective actions.
  
• Ensure services are delivered safely, professionally, and in accordance with contractual requirements.
  

Workforce Leadership

• Lead, mentor, coach, and develop a high-performing workforce.
  
• Oversee staffing, scheduling, onboarding, training, qualifications, and workforce readiness.
  
• Promote employee engagement, professional growth, and accountability.
  
• Align personnel resources with mission priorities and customer requirements.
  
• Support recruiting, retention, succession planning, and workforce continuity efforts.
  

Operational Excellence

• Identify issues proactively and drive solutions through completion.
  
• Lead continuous improvement initiatives that improve quality, efficiency, compliance, and customer satisfaction.
  
• Analyze operational data, identify trends, and implement performance improvements.
  
• Coordinate resources across multiple functional areas to ensure mission success.
  
• Manage operational risks and support business continuity efforts.
  

Requirements

Preferred Experience

We are particularly interested in candidates who possess experience in one or more of the following areas:

• Program, project, site, operations, logistics, and contract management.
  
• Federal, military, aerospace, NASA, Department of Defense, or government support environments.
  
• Managing large teams and customer-facing operations.
  
• Performance-based service contracts and contractual performance standards.
  
• Quality assurance, quality control, corrective actions, and compliance management.
  
• Workforce management, staffing, training, and employee development.
  
• Operational oversight involving multiple functional disciplines.
  
• Process improvement initiatives, SOP development, and performance measurement programs.
  
• Logistics, supply chain management, warehousing, transportation, fleet management, shipping, property management, inventory control, materials management, or related operational functions.
  
• Multi-functional logistics organizations supporting complex mission requirements.
  
• Performance review processes, customer satisfaction programs, and contract oversight activities.
  

Qualifications

• Bachelor's degree in Business, Supply Chain Management, Logistics, Management, or a related field; or 15 years of equivalent professional experience.
  
• Significant experience in program management, operations management, logistics management, project management, or federal contract management.
  
• Demonstrated leadership experience managing personnel, resources, schedules, budgets, and operational priorities.
  
• Strong communication, customer service, organizational, and problem-solving skills.
  
• Proven ability to manage multiple priorities in a fast-paced operational environment.
  
• Experience analyzing performance data and implementing operational improvements.
  
• Ability to obtain and maintain a Secret Security Clearance, if required.
  
• Proficiency with Microsoft Office Suite and standard business systems.
  

We're Looking for Someone Who

• Is a confident and professional communicator.
  
• Builds credibility and trust with customers and stakeholders.
  
• Leads by example and inspires exceptional team performance.
  
• Demonstrates sound judgment, initiative, and accountability.
  
• Thrives in a dynamic environment with competing priorities.
  
• Is comfortable making decisions and resolving complex operational challenges.
  
• Maintains a strong focus on customer satisfaction, compliance, and quality performance.
  
• Possesses a proven record of successfully leading people, programs, projects, contracts, or operations.
  
• Understands how to balance customer expectations, workforce needs, and operational requirements.
  
• Is committed to continuous improvement and mission success.
  

Benefits

Why Join PRI?

At PRI, we believe exceptional programs are built by exceptional people.

This position offers the opportunity to lead a diverse and mission-focused operation, work directly with government customers, influence contract success, and make a meaningful impact on critical logistics and support services. You will join a team that values leadership, innovation, accountability, and customer commitment.

If you enjoy leading people, solving problems, strengthening customer relationships, and delivering measurable results, PRI offers an excellent opportunity to advance your career while supporting an important federal mission.

Comprehensive Benefits Package

• Competitive Salary
  
• Paid Time Off (PTO)
  
• Paid Federal Holidays
  
• Medical Insurance
  
• Dental Insurance
  
• Vision Insurance
  
• Life Insurance
  
• Accidental Death & Dismemberment (AD&D) Insurance
  
• Short-Term Disability Insurance
  
• Long-Term Disability Insurance
  
• Fidelity 401(k) Retirement Plan