Program Assistant (GARS)

Location: 505 City Parkway, West Orange, CA 92868
Work Setting: 100% Onsite
Schedule: Monday Friday | 8:00 AM 5:00 PM
Job Summary

We are hiring Program Assistant to support the Grievance & Appeals Department. This role is ideal for candidates with strong administrative, customer service, and data entry experience who thrive in a fast-paced healthcare environment.

• Provide administrative and program support to the Grievance & Appeals team.
• Receive, process, and track grievance and appeal cases.
• Enter and maintain accurate records in the GARS system.
• Respond to inquiries from members, providers, and internal departments.
• Prepare letters, reports, and other departmental documentation.
• Coordinate case files and hearing documentation.
• Maintain confidential records with accuracy and attention to detail.
• Perform other administrative duties as assigned.

• High School Diploma or GED required.
• At least 1 year of administrative, customer service, healthcare, or appeals/grievance experience.
• Strong computer skills (Microsoft Word, Excel, Outlook, and PowerPoint).
• Excellent communication and organizational skills.
• Ability to multitask and work independently in a fast-paced office.

• Experience with Medicare, Medicaid, or Managed Care programs.
• Bilingual candidates are encouraged to apply.