Program Coordinator

The purpose of this classification is to implement a wide variety of recreational programs and events and to perform customer service and administrative support for an assigned facility or recreation program. This classification is distinguished from Recreation Specialist I in that incumbents in this class implement and provide lead direction for recreation programs and activities.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Organizes, instructs and supervises assigned recreational activities, which may include youth programs, senior programs, special needs programs, fitness programs and classes, sports leagues and clinics, after school and summer programs, arts and crafts programs, aquatics programs, and special events: plans activities and lessons; gathers supplies and equipment; verifies completion of required forms for each participant; teaches classes, clinics, and skills; provides information and direction; performs assessments; and ensures all activities comply with established rules, policies, procedures and safety standards.
• Performs customer service functions: provides information or assistance regarding services, activities, forms, procedures, fees, or other issues; responds to routine questions and complaints; researches problems and initiates problem resolution; and refers complaints/problems to appropriate personnel.
• Processes participant registrations, court reservations, tournament registrations, and other scheduled services and events: receives requests for classes, court times, or other scheduled services; reviews registration forms for accuracy and completeness; enters information into online database and calendars; collects and records fees; and maintains related documentation.
• Receives and processes fees for programs and activities: counts monies received; balances cash drawer; audits transactions to locate and correct any discrepancies; closes out cash drawer; prepares and submits deposit; and maintains related documentation.
• Provides routine administrative support: conducts tours; prepares attendance and registration records; copies and files documents; enters computer data, etc.; and maintains inventory of supplies, forms and equipment.
• Prepares facilities according to daily schedule: opens and closes facility; unlocks and locks doors; turns lights on or off; disarms and sets alarm; moves, sets up, and tears down tables, chairs, etc.; and performs routine cleaning duties such as emptying trash, sweeping floors, etc.

Position Specific Responsibilities:

• Plans, organizes, and supervises recreation programs and special events for youth and adult participants.