Program Coordinator

Position Summary

The MSP Program Coordinator is responsible for supporting the day-to-day operations of Managed Service Provider (MSP) programs while delivering outstanding customer service to clients, suppliers, hiring managers, and contractors. This role focuses on meeting program deliverables, maintaining compliance, supporting staffing operations, and ensuring efficient program execution.

Reports To: Director of MSP

Key Responsibilities

Program Operations

• Manage daily MSP program activities and ensure contractual deliverables are met.
• Maintain and update Standard Operating Procedures (SOPs).
• Ensure accurate and timely data entry within VMS and internal systems.
• Support implementation of new client locations, vendors, and MSP programs.
• Maintain all order and requisition information within the VMS.

Staffing & Supplier Management

• Coordinate fulfillment of temporary staffing requisitions.
• Serve as a primary point of contact for suppliers, hiring managers, and contractors.
• Build and maintain strong relationships with staffing partners.
• Monitor open requisitions and follow up on hiring activity.
• Identify process improvements and recommend operational efficiencies.

Compliance & Onboarding

• Manage onboarding activities and collect required documentation.

• Review and track compliance requirements for contractors and suppliers.

• Conduct weekly audits within VMS platforms to verify:

• Pay rates

• Work locations

• Contractor information

• Compliance documentation

• Ensure all program requirements, policies, and service level agreements are met.

Issue Resolution & Escalations

• Resolve worker, manager, supplier, and client issues in a timely manner.
• Provide regular updates on issue status and resolution.
• Escalate complex situations to the Director of MSP and appropriate internal stakeholders.
• Maintain professionalism and urgency when addressing critical situations.

Reporting & Analytics

• Generate weekly, monthly, and ad hoc reports for clients and internal leadership.

• Track and report key metrics, including:

• Fill rates

• Time-to-fill

• Supplier performance

• Quality metrics

• Cost savings

• Compliance metrics

• Ensure reporting is accurate and delivered on time.

Payroll & Billing Support

• Process payroll and billing activities through VMS technologies.
• Ensure timekeeping and invoicing data is accurate.
• Assist with reconciliation and issue resolution related to payroll and billing.

Project Support

• Support program-related projects and initiatives.
• Manage assigned projects and deliver results within established timelines.
• Collaborate with internal departments to improve operational effectiveness.

Additional Duties

• Perform other duties and special projects as assigned.

Qualifications

Education

• High School Diploma or GED required.
• Associate's or Bachelor's degree preferred, or equivalent work experience.

Experience

• 2+ years of experience in one or more of the following:

• MSP operations

• Staffing or recruiting

• Vendor management

• Human Resources

• MSP, VMS, or Master Vendor experience preferred.

Skills & Competencies

• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills.
• Ability to interact professionally with all levels of an organization, including executive leadership.
• Strong organizational and time-management skills.
• Detail-oriented with strong problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of labor and employment practices preferred.