Program Coordinator – Middle TennesseeMid-South Care Services | Full-TimePosition OverviewMid-South Care Services is seeking a motivated, organized Program Coordinator to oversee services throughout Middle Tennessee, including CHOICES, ECF CHOICES, DDA, CLS, Family Model Residential, Personal Assistance, CISS, and ILST.This position ensures quality, person-centered care, regulatory compliance, accurate documentation, and effective service coordination.Key ResponsibilitiesCoordinate and monitor services, ensuring quality, safety, and continuity of care.Conduct regular visits with individuals supported and Family Model Providers.Ensure Person-Centered Support Plans (PCSPs), authorizations, and individual goals are followed.Maintain accurate, timely documentation, service records, and reports.Monitor staff and provider performance, addressing concerns promptly.Coordinate admissions, placements, transitions, and service needs.Ensure compliance with TennCare, DDA, Medicaid, and HCBS requirements.Report and follow up on incidents, complaints, and quality concerns.Monitor scheduling, service delivery, and electronic visit verification (EVV).Maintain positive relationships with families, support coordinators, and community partners.Support referrals, program growth, and provider development.Participate in an after-hours on-call rotation.QualificationsExperience in human services, healthcare, disability services, or related fields.Knowledge of person-centered care and service coordination.Strong communication, organization, and problem-solving skills.Ability to work independently, manage priorities, and meet deadlines.Valid driver's license, reliable transportation, and ability to travel throughout Middle Tennessee.Experience with CHOICES, ECF CHOICES, DDA, or Family Model Services preferred.Bachelor's degree in a related field preferred.Our ExpectationsWe seek a dependable, proactive professional who demonstrates initiative, accountability, strong communication, and a commitment to quality care.Mid-South Care Services is an Equal Opportunity Employer. We are dedicated to improving lives and promoting independence through quality home and community-based services.
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