Benefits:- Competitive salary
- Opportunity for advancement
- 401(k) matching
- Bonus based on performance
About Helpful Hearts Health Services Inc.
Helpful Hearts Health Services Inc. is a DDA-licensed provider supporting adults with intellectual and developmental disabilities through person-centered residential, personal support, community development, employment, nursing, and related services.
We are seeking an organized, dependable, and compassionate
Program Coordinator to support the day-to-day operation of our residential and community programs.
Position Summary
The Program Coordinator assists with oversight of assigned homes and community programs, supports staff, ensures person-centered service delivery, and helps maintain compliance with agency, DDA, COMAR, and CMS requirements.
This is a hands-on, field-based role requiring strong communication, organization, follow-through, and time-management skills. Occasional evenings, weekends, and on-call responsibilities may be required based on program needs.
Key Responsibilities
Individual Support & Planning
- Support individuals in their homes and communities to promote safety, independence, and meaningful participation.
- Assist with development, review, and implementation of PCP goals, outcomes, and strategies.
- Attend annual PCP and team meetings and support service coordination.
- Monitor individual progress and required follow-up.
Program Oversight & Compliance
- Assist the Program Manager with oversight of assigned homes and programs.
- Ensure services meet agency, DDA, COMAR, CMS, and PCP requirements.
- Complete regular home, community, and compliance visits.
- Monitor medical, dental, psychiatric, therapy, and other appointments; ensure follow-up recommendations and documentation are completed.
- Review household funds, logs, daily notes, service documentation, and incident reports for accuracy and completeness.
Staff Support & Leadership
- Provide coaching, support, and accountability to DSPs and House Managers.
- Assist with scheduling, call-outs, and staffing coverage.
- Help orient and train new staff and reinforce agency expectations and best practices.
- Report performance concerns to the Program Manager and assist with corrective actions as directed.
Documentation & Administration
- Complete required documentation accurately and timely, including summaries, progress notes, follow-up reports, and service records.
- Review staff notes, timesheets, medical records, and service logs for accuracy.
- Use agency scheduling, electronic records, and reporting systems appropriately.
Communication & Collaboration
- Maintain professional communication with individuals, families, guardians, CCSs, House Managers, DSPs, nurses, Program Managers, and other team members.
- Attend staff meetings, DDA trainings, and agency-required events.
- Collaborate with leadership to ensure continuity, quality, and timely resolution of concerns.
Minimum Requirements
- Associate degree in Human Services or related field; Bachelor’s preferred.
- At least 3 years of experience supporting individuals with developmental disabilities.
- Valid driver’s license, reliable transportation, and active auto insurance.
- Full driver’s license with no more than 3 driving points.
- Strong communication, documentation, organization, and follow-through skills.
- Ability to lift up to 50 lbs when required.
Preferred Qualifications
- Experience with a Maryland DDA residential or community-based provider.
- Knowledge of DDA and COMAR requirements.
- Experience coordinating services, coaching staff, or leading DSP teams.
- Strong time-management and problem-solving skills.
Why Join Helpful Hearts?
- Mission-driven and supportive work environment.
- Meaningful work supporting individuals with developmental disabilities.
- Professional growth and advancement opportunities.
- Competitive salary and benefits.
Schedule
- Full-time
- Occasional evenings and weekends
- On-call responsibilities as assigned
Benefits
- Professional development assistance
- 401(K) retirement plan
- Competitive salary
- Opportunities for advancement