Program Coordinator (Talent Pool)

Allegis Global Solutions

Troy, MI

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JOB DETAILS

SKILLS

1st Level Support, Analysis Skills, Billing, Communication Skills, Consulting, Contract Management, Customer Satisfaction, Customer Service Management, Customer Support/Service, Direct Sourcing, Documentation, Employee Assistance Plan, Employee Orientation, Expense Management, Follow Through, Hospital, Leadership, Legal, Maintain Compliance, Marketing Strategy, Microsoft Office, Onboarding, People Management, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Process Management, Project/Program Coordination, Purchasing/Procurement, Research Skills, Service Level Agreement (SLA), Status Reports, Time Management, Track Customer Issues, Workforce Management, Writing Skills

LOCATION

Troy, MI

POSTED

30+ days ago

Company Description

Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.

We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

Job Description

Don’t see the perfect role open right now? That’s okay! Our Talent Pool is your way to raise your hand and say, “I’d love to be part of AGS when the timing is right.” By joining, you’ll stay connected and be first in line when new opportunities like the Program Coordinator, open up.

Why Join?

+ You’re letting us know you’d like to be considered as new roles open up.

+ Our team will reach out if a position looks like a great fit for your skills and interests.

The Program Coordinator will join a team of professionals working in a fast paced, team environment. The Program Coordinator facilitates and manages various processes (client specific) within the contingent worker lifecycle from on boarding through off boarding. The Program Coordinator also provides first level customer support to Hiring Managers and suppliers.

Responsibilities:

+ Assist Hiring managers, Staffing Specialists and suppliers during all stages of the contract labor acquisition process including but not limited to: interview scheduling, onboarding, worker assignment management, time and expense management and off boarding

+ Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction

+ Maintain and update worker assignments to reflect appropriate changes.

+ Provide constant communication to clients, suppliers, contingent workers and other partners via face to face meetings, email and phone

+ Conduct research and analysis to resolve client’s or supplier inquiries as needed

+ Provide program status reports to leadership as required

+ Monitor performance against contract SLA’s (i.e. pending end of assignments, invoicing, time and expense management and vendor compliance tracking)

+ Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start assignment on time.

Qualifications

+ Excellent analytical and problem solving skills

+ Excellent documentation and follow up skills

+ Strong determination to impact performance

+ Time Management , self-motivated and perseverance

+ Excellent customer service skills

+ Excellent verbal and written communication skills

+ 0-2 or more years of staffing and/or MSP experience

+ Bachelor’s Degree

+ MS Office/Tools- advanced skills

Additional Information

Location disclaimer: This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

+ Medical, dental & vision

+ Hospital plans

+ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

+ Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)

+ Company paid short and long-term disability

+ Health & Dependent Care Spending Accounts (HSA & DCFSA)

+ Employee Assistance Program

+ Tuition Assistance

+ Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave

At AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email Accommodation@allegisglobalsolutions.com for accommodation options.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

About the Company

Allegis Global Solutions

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