Academic Advice, Communication Skills, Customer Escalations, Data Management, Data Quality, Document Tracking, Educational Administration, Identify Issues, Information Technology & Information Systems, Leadership, Needs Assessment, Onboarding, Operational Audit, Operations, Organizational Skills, Process Improvement, Program Evaluation, Project/Program Coordination, Project/Program Management, Quality Control, Safety/Work Safety, Secondary School, Standard Operating Procedures (SOP), Time Management
Program Coordination
- Coordinates day-to-day activities and projects within the assigned function.
- Assesses program operational needs and resources and informs leadership.
- Oversees shared inboxes and coordinates queues related to transcript evaluation, ensuring timely review and routing of incoming documents.
- Tracks document completeness and communicates with students regarding missing or incomplete documents. Handles Career- Technical Assurance Guides (CTAG) and High School Articulation processing.
- Organizes and maintains workflow schedules, task lists, and routing procedures to keep daily operations on track.
- Identifies and finalizes routine course equivalencies under established guidelines and escalates complex cases as needed.
- Acts as the Subject Matter Expert (SME) to sources, as directed by leadership.
- Provides hands- on processing or evaluation support during high volume or escalated cases as needed.
- Maintains data management, document intake, evaluation processing, cleanup, and troubleshooting.
Student Support & Communication
- Serve as a frontline responder for questions related to transcript processing status, document requirements, and timelines.
- Communicates clearly and professionally with student populations, including adult learners, veterans, dual-credit students, and international applicants, as well as staff, faculty, and external constituents.
- Provides guidance on how to submit documents, including digital uploads, official transcripts, PLA materials, and certification evidence.
Operational Support & Documentation
- Processes, logs, and maintains incoming college, high school, international, military, and nontraditional/CTE documents.
- Monitors document tracking logs and ensure all items are properly recorded, archived, or routed.
- Ensures data accuracy when entering or updating student information in the student information system.
- Assists with preparing, updating, and maintaining standard operating procedures (SOPs) and process guides.
- Supports accuracy check and quality control processes for evaluations prepared by the evaluation team.
- Prepare files and materials for faculty reviewers or subject-matter experts when needed.
- Maintains organized digital and physical records according to college and state guidelines.
Collaboration & Partnerships
- Works closely with the Transcripts & Evaluation Program Manager and department to support process improvements and consistent daily operations.
- Coordinates with offices and departments across the college, including students service areas, academic departments, advising and workforce development teams to ensure smooth, accurate, and student- centered workflows, and identify opportunities for improvements.
- Participates in meetings and projects related to onboarding, transfer pathways, PLA expansion, or workflow optimization.
- Assists in training seasonal or temporary staff during peak period.
Culture of Respect
- Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
- Other duties as assigned.
*Regular, predictable, and punctual attendance is required.
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Columbus State Community College