Program Director-NS563401

JOB SUMMARY:

This management position exists in several Program Divisions.  Under the general supervision of the Vice President of Supported Housing is responsible for the oversight of the administrative, operational, staffing, and clinical aspects of the program.   Responsible for personnel management, fiscal operations, inventory management, client services, safety and welfare of staff and clients, hiring and training of personnel, directing and coordinating the activities of the staff, and general administration of the program.

ESSENTIAL JOB FUNCTIONS:

Provides Clinical Services:

1. Directs clinical treatment services provided to consumers, oversee the development, implementation, and review of treatment plans
2. Conduct supervision of program staff, in accordance with agency and division policy
3. Conduct CORE audits of case records to evaluate the completeness and quality of treatment plans, quarterly assessments, apartment inspections and progress notes
4. Conducts staff meetings to review and discuss compliance, recreational and social activities, interagency Referrals
5. Conduct High Risk meetings to collaborate on ways to support clients who are on the high-risk list
6. Conduct rent arrears review meeting with program staff and interagency departments from a clinical and client-centered perspective
7. Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy
8. Regularly directs meetings concerning clinical issues with clients’ care team
9. Initiates and participates in case conferences with mental health treatment team, and inpatient psychiatric team
10. Ensure staff are receiving clinical training regarding high-risk clients
11. Conduct intakes for new referrals via ICL Hope
12. Provide clinical crisis intervention regarding clients and support staff
13. Ensure all psychosocial assessments and all assessments necessary for client care
14. Conduct clinical training regarding motivational interviewing, harm-reduction, person-centered care
15. Conduct eviction meeting regarding court cases, documentation requirements, coordinate and collaborate with Real Properties.
16. Supervise the Clinical Specialist responsible to ensure clinical support for high-risk clients and work with the Health Connect team.
17. Other clinical duties as assigned by Associate Vice President of Supported Housing

Direct and Supervise Personnel:

1. Establishes and maintains work schedules in accordance with agency policy and assignments of staff. Responsible for managing the completion of time clock edits of staff within the suspense established by the Human Resources Department
2. Ensures staff compliance with the agency's time and attendance policy; recommends disciplinary action for those out of compliance
3. Manages the completion of performance evaluations, recommends staff for the employee recognition award
4. Conducts new apartment viewings, and ensures all apartments are set up with needed items. when vacating an apartment, conducts walkthroughs with landlord
5. Administers disciplinary actions in accordance with agency disciplinary policy, conducts disciplinary counseling, completes disciplinary action reports, and recommends employee terminations as needed
6. Reviews authorized staff positions, submits Request for Personnel (RFP), on vacant staff position(s), interviews candidates for employment in accordance with agency policy and employment law.
7. Ensures that staff have attended required monthly RELIAS trainings   
8. Manages employee accident reporting and initial submission of workers' compensation claims.
9. Monitors employee morale and the climate of the work environment
10. Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA
11. Provides oversight around administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies
12. Manages the orientation of new personnel
13. Conduct employment interviews that meet federal, state, and agency regulatory guidelines. Completes associated Human Resources forms and sends these forms to the Department of Human Resources

Maintains Property Accountability:

1. Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles, report lost stolen items, missing, or damaged property in accordance with ICL policy
2. Authorizes the purchase of supplies and equipment; properly secures all property and equipment
3. Conducts inspection of apartment keys and repair list
4. Ensure office space is in accordance with ICL Policy
5. Ensure all units leased by ICL are in accordance with DOHMH and OMH funding and organization’s values

Provides Quality Assurance Oversight:

1. Ensures internal program compliance with federal, state, city, and agency regulatory requirements.
2. Responsible for the development of a program mission statement and program goals that supports the division and agency mission statements and goals.
3. Coordinates with the Department of Quality Management and the departments in the Administrative Division for staff assistance in the preparation for an audit
4. Reviews plans for corrective action, incident reports, and program evaluation reports and addresses areas that need improvement
5. Provides oversight in submission of statistical data
6. Ensure all KPI meet for the program such as home visits, referrals, vacancies, rental arrears, etc.

Assures Fiscal Control and Accountability:

1. Ensure all clients rental payments are in accordance with ICL policy, processed, tracker, and ensure all logistics with the finance and entitlement department.
2. Approves/disapproves all purchase orders and financial requests from staff
3. Manages consumer rent payments, keeps a spreadsheet of all monthly rent payments. Keeps a log of all rent arrears, and payment plans.
4. Monitors census, and vacancy report and maintains census at expected occupancy levels per OMH.

Fosters Community Relations:

1. Collaborate with funding sources such as DOHMH and OMH regarding programmatic aspects.
2. Promotes Mental Health and Managed Care programs in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness.
3. Educates staff and residents/consumers on the importance of a constructive relationship with local elected officials, community boards, and community citizens.
4. Cooperates with other organizations in development of understanding and interest participating in long range plans for mental health program development.
5. Engage in new partnership with community-based organizations, hospitals, substance use programs, community boards, etc.

ADDITIONAL TASKS:

1. 1. May conduct regular inspections of apartments and contacts landlords to report repairs that need to be made in accordance with rental agreements.
   2. May be responsible for facility maintenance and reports needed repairs to the Director of Real Property Operations.
   3. May review drafts, procedures, and job descriptions.
   4. May be involved in hosting visitors from community, regulatory offices, and/or other agencies.
   5. May be chairperson or member of an agency or division committee(s).
   6. Conducts reviews of HRA2010E, and scheduled screenings of potential consumers.
   7. Performs other job-related duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to lead a multi-disciplinary staff of professionals in providing treatment services.
• Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks.
• Ability to manage resources, which includes money, material, time, and people.
• Ability to work in a team model
• Positive attitude willing to think outside of the box
• Serves as a role model to staff and consumers/residents.
• Strong interpersonal skills, communication, emotional intelligence, and flexibility 

• Highly developed clinical, engagement, and motivational skills.
• Experience with risk assessment and risk management.
• Track record of delivering quality treatment services to individuals with SMI.
• Experience delivering treatment, rehabilitation and support services  in the community.
• Proficient in computers and Electronic Health Record (EHR)
• Ability to effectively hold field staff accountable and to go into the field as needed

• Willingness and ability to use ICL supplied communication tools (e.g. computers, mobile telephone, fax, etc.) regularly in the course of conducting business
• Ability to travel

QUALIFICATIONS AND EXPERIENCE:

• Master's degree in Social Work, Psychology, or other mental health field with three years of professional mental health experience (depending on program size and complexity) including at least three years (depending on program size and complexity) in a supervisory capacity. Experience with housing, individuals with Serious Mental Illness and Substance Use.
• Preferred: NYS Licensure in a recognized mental health profession (LMSW or LMHC)