Job Description – Program Director
Position Overview:
The Program Director is supervised by the CEO and Vice President.
The Program Director supervises: Program Manager, Lead Techs, Detox Techs, and Support Staff
As a Program Director at PH Wellness, you will be a vital part of our dedicated leadership team focused on providing high-quality and compassionate care to all PH Wellness employees and clients. You will be responsible for daily management and functionality of PH Wellness. The Program Director will provide administrative supervision to all program staff to ensure the smooth running of daily operations, scheduling and maintaining DHCS and JC standards.
The Program Director:
- Carries out maintenance of policies and procedures per a social model detox residential program protocol and the DHCS, and Joint Commission standards and regulations.
- Provides general oversight of all daily programming activities, manages the day-to-day operations, assures a smooth functioning of programming, and efficient organization.
- Assures program quality and organizational stability through implementation of standards, systems and procedures, and regular evaluation.
- Assures a work environment that retains and supports quality staff and volunteers.
- Establishes a process for training, motivating, and evaluating all staff.
- Specifies accountabilities for support and evaluates performance regularly.
Duties:
- Evaluate individual and overall team performance on a regular and ongoing basis and make needed improvements to work assignments to maximize quality of care, and staff productivity
- Ensure all incidents, unusual occurrences, injuries, medication errors, behavioral emergencies, and other reportable events are documented, investigated, and reported in accordance with applicable regulatory requirements and facility policy.
- Ensure client grievances and complaints are addressed, documented, investigated, and resolved in accordance with facility policy and applicable client rights requirements.
- Ensures that participant and program goals (program, personnel, professional development, and trainings) are met in accordance with established contract program policies and procedures.
- Coordinate and manage subordinates, facilitate interdepartmental communication and allocate tasks and resources as needed.
- Manage daily scheduling for employees and oversee all duties/programming.
- Communicates vital information effectively and in a timely manner.
- Gather and link information, resolve discrepancies and make strategic recommendations.
- Orchestrates smooth and efficient program development by collaborating cross functionally across departments.
- Scheduled and supervised staff meetings and trainings to assure staff competency in job duties.
- Interviewing and hiring of detox technicians.
- Chart auditing to assure medical necessity is being met in all departments.
- Coordinate with other disciplines to provide highest level of quality care.
- Attends and facilitates all staff and leadership meetings.
- Provides staff supervision and training.
- Oversees overall functioning of the program.
- Oversees quality of treatment and documentation.
As needed:
- Referrals and detox checks/observations.
- Counseling duties as needed and accurate documentation.
- Intake and admissions, as well as discharges.
- Transporting clients to appointments, meetings, outings, etc.
Competencies and Abilities:
- Able to manage a team and delegate tasks.
- Ability to track organizational progress.
- Identify gaps in organization performance and the need for staff training.
- Gather, interpret, report, and use information to support organizational goals.
- Able to use the program mission and philosophy to write policies and procedures.
- Collaborate with others to make treatment plans and recommendations.
- Perform screenings regarding alcohol and drugs.
- Perform detox checks minimally every 30 minutes or less for the first 72 hours face-to-face and check for breathing and respirations.
- Abide by ethical codes of the APA and CCAPP.