Summary: The Program Lead is assigned to the Program Lead Supervisor with direct leadership from the management team. The Program Lead's primary function is to provide a key point of contact, support and communication to customers and Atlantis internal departments to include Planning, Shipping, Accounting, Operations, Outside Sales, Purchasing, Engineering, Quality and Leadership.
Scope:
- This is a high-profile position at Atlantis that requires professional interactions between multiple levels in the customer's organization and Atlantis leadership, sales, and operations.
- The position requires excellent organizational skills and interpersonal discipline.
- The individual must be able to work productively and communicate effectively with all levels of management, staff, indirect and direct personnel from a position of teamwork.
- Able to work independently with minimal supervision.
- Must perform well under pressure and maintain flexibility to change business priorities.
- Requires initiative, judgment and competency producing and managing a variety of written/electronic materials.
Essential Duties and Responsibilities:
- Support introductory relationship building, via calls, emails, meetings with customers for new project kick off on behalf of Atlantis.
- Comprehend, understand, and adapt to customer specific protocol.
- Negotiate, manage conflict, and develop consensus with customer key interface/s.
- Create/manage quotations, orders, and CRM activities on assigned customer base. Support includes data entry, IQMS (Atlantis ERP) project set up, CRM data, BOM, and new vendor/account processing.
- Establish key customer contact information database.
- Maintain relevant communications for given project or opportunity.
- Support planning/scheduling team to maintain existing customer accounts, forecasts, PO's, SO's, ECN's, project scope changes with prompt and courteous service.
- Support of company sponsored events or miscellaneous administrative tasks.
- Other support related duties as assigned.
Competencies:
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes
information skillfully; Develops alternative solutions; Works well in group problem solving situations;
Uses reason even when dealing with emotional topics.
- Project Management - Coordinates project plans and project team activities; Communicates changes
and priorities; facilitates projects on time and budget.
- Technical Skills - Assesses own strengths and weaknesses, coordinates others with industry specific
expertise to address commercial or technical issues.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer
needs; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting;
Keeps emotions under control; Remains open to others' ideas.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Responds well
to questions; Participates in meetings.
- Written Communication - Writes clearly and informatively; Able to read and interpret written
information.
- Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback;
Contributes to building a positive team spirit; Puts success of team above own interests; Supports
everyone's efforts to succeed.
- Change Management - Communicates changes effectively; Builds commitment and overcomes
resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
- Leadership - Exhibits confidence in self and others; Accepts feedback from others; Gives appropriate
recognition to others.
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability;
Demonstrates knowledge of product and competition; Aligns work with strategic goals.
- Cost Consciousness -Contributes to profits and revenue.
- Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free
environment.
- Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically.
- Organizational Support - Follows policies and procedures.
- Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's
strengths & weaknesses; Adapts strategy to changing conditions.
- Judgment - Includes appropriate people in decision-making process; Makes timely decisions.
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with
respect and consideration regardless of their status or position; Accepts responsibility for own actions;
Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
- Safety and Security - Observes safety and security procedures, Reports potentially unsafe conditions.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes
approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected
events.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered
when absent; Arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own
actions; Keeps commitments; Commits to necessary hours of work to reach goals; Completes tasks on
time or notifies appropriate person with an alternate plan.
- Initiative - Volunteers readily; Asks for and offers help when needed.
Qualifications:
- Education and/or Experience - High school diploma required, associate degree preferred, one to five
years of relevant experience preferred, equivalent combination of education/experience will be
evaluated and considered.
- Language Skills - Ability to read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of an organization.
- Math Skills - Ability to calculate figures and amounts such as discounts, interest, commissions,
proportions, and percentages.
- Reasoning Abilities - Ability to solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Ability to interpret a variety of instructions
furnished in written, oral, diagram, or schedule form.
- Computer Skills - To perform this job successfully, an individual should have knowledge of ERP systems;
Internet software; Inventory software; Manufacturing software; Order processing systems; Spreadsheet
software and Word Processing software.
- Physical Demands - The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job. Reasonable accommodation
may be made to enable individuals with disabilities to perform the essential functions. While performing
the duties of this job, the employee is regularly required to sit and talk or listen. The employee is
frequently required to stand and walk. The employee is required to use hands to finger, handle, or feel;
reach with hands and arms; climb or balance and stoop, kneel or crouch. The employee must regularly
lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
- Manufacturing environment with associated noises, smells, and temperatures
- Office environment with computers, phones, email
- May share office as required.
- Typical work week is Monday-Friday 8:00AM-4:30PM
- Overtime required on an as needed basis.