Program Manager 3 / PM3

Job Title: Program Manager 3 / PM3
Location: Columbus, OH
Work Model: Onsite
Compensation: $114-119k


POSITION OVERVIEW
We are seeking an experienced Senior Project Manager to lead the full-scale modernization and rewrite of client Licensing and Quality System (OCLQS). This modernization will improve statewide licensing workflows and enhance Step Up To Quality (SUTQ) program operations, delivering a more efficient, user-friendly, and integrated platform for providers, stakeholders, and families.
This role requires strong leadership in complex technology modernization projects. Experience with Salesforce—whether managing Salesforce-based projects, working with Salesforce development teams, or overseeing integrations—is highly desirable. A PMP certification is strongly preferred.

WHAT YOU WILL BE DOING

• Lead the end-to-end rewrite of the OCLQS system, including planning, requirements gathering, development, testing, deployment, and post-launch support.
• Provide strategic direction and oversight for system modernization activities using Salesforce or integrating Salesforce components where appropriate.
• Partner closely with IT, product owners, licensing specialists, SUTQ program staff, business analysts, QA, and external vendors, ensuring alignment throughout the project lifecycle.
• Develop and maintain project plans, budgets, schedules, risk logs, and communication deliverables.
• Facilitate stakeholder input from licensing staff, SUTQ administrators, child care providers, technical teams, and leadership.
• Ensure compliance with state policies, data security standards, and federal reporting requirements.
• Lead change management planning, system testing strategies, and statewide implementation activities.
• Champion user-centered design and continuous improvement to enhance provider experience and reduce administrative burden.
• Provide clear, concise executive reporting to department leadership and oversight bodies.

WHAT’S NEEDED

• Bachelor’s degree in information systems, business administration, public administration, or a related field.
• 7+ years of experience managing large-scale technology projects, system modernizations, or enterprise software implementations.
• Demonstrated experience leading cross-functional, multi-stakeholder initiatives.
• Strong understanding of project management methodologies and SDLC processes.
• Excellent communication, leadership, and analytical skills.

Preferred Qualifications

• PMP certification (strongly preferred).
• Experience working on projects involving Salesforce (Sales Cloud, Service Cloud, Experience Cloud, or custom Salesforce applications).
• Familiarity with CRM platforms, workflow automation, case management solutions, and system integration best practices.
• Experience with state government systems, human services, licensing programs, or quality rating systems.
• Knowledge of data migration strategies and cloud-based application architecture.

Project Leadership
Enterprise Project Management Expertise
Requirements Management
Cross Functional Team Leadership
Stakeholder Communication
Salesforce Knowledge and Experience
SDLC Expertise
Risk & Issue Management
Data & Integration Awareness
Documentation & Reporting
Compliance & Security Awareness
Certifications or Desired skills if any - PMP

• PMP Certification Highly desired Experience working on projects involving Salesforce (Sales Cloud, Service Cloud, Experience Cloud, or custom Salesforce applications). Required 7 Years
• Familiarity with CRM platforms, workflow automation, case management solutions, and system integration best practices. Required 7 Years
• Experience with state government systems, human services, licensing programs, or quality rating systems. Required 7 Years
• Bachelor’s degree in information systems, business administration, public administration, or a related field. Required experience managing large-scale technology projects, system modernizations, or enterprise software implementations. Required 7 Years
• Demonstrated experience leading cross-functional, multi-stakeholder initiatives. Required
• Strong understanding of project management methodologies and SDLC processes. Required


COMPENSATION & BENEFITS
• Medical, dental, and vision insurance
• 401(k)
• Other standard benefits as applicable

ABOUT UNICON

UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.