Manage End-to-end Programs: Lead end-to-end customer support program management activities for new product introductions, ensuring readiness of support operations prior to product launch.
Drive Project Execution: Develop and maintain comprehensive project plans, timelines, risk management strategies, and Key Process Indicators (KPIs) to drive successful execution against goals.
Drive Cross-functional Collaboration: Partner cross-functionally with customer support, engineering, product management, sales, and other teams to align objectives, maintain launch schedules, and ensure timely delivery of milestones.
Use Data to Define Solutions: Advocate for customer-centric solutions by defining customer support requirements and leveraging data-driven customer and industry insights
Resolve Risks: Identify risks and roadblocks to product launch, lead resolution efforts, and facilitate team collaboration to execute on action items efficiently.
Support Operational Processes: Support operational improvements and efficiencies across product support planning, design processes, and overall support capabilities.
Evaluate Program and Operational Performance: Establish metrics to evaluate program and operational performance, regularly communicate progress, and identify opportunities for enhancement and optimization.
Maintain Post-Launch Performance: Track product performance post-launch, implement lessons learned, and drive continuous process improvements for future product introductions.
Good to have skills:
experience in post launch assisting readiness
creating dashboards - data analysis
Portfolio management
consumer electronics - consumer support
Numbers & Facts
Location
Bellevue, Washington
Skills
Cross-Functionalunmatched
Customer Service Managementunmatched
Customer Service Operationsunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Data Analysisunmatched
Investment Managementunmatched
Management Strategyunmatched
Operational Auditunmatched
Operational Improvementunmatched
Operational Strategyunmatched
Operational Supportunmatched
Operations Processesunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Process Improvementunmatched
Product Managementunmatched
Product Supportunmatched
Product/Service Launchunmatched
Program Evaluationunmatched
Project Executionunmatched
Project Planningunmatched
Project/Program Managementunmatched
Reporting Dashboardsunmatched
Requirements Managementunmatched
Risk Analysisunmatched
Risk Managementunmatched
Salesunmatched
Technical Supportunmatched
Time Managementunmatched
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