Program Manager

Job Summary: Oversee and develop culturally competent, comprehensive, and high-quality services for people living with HIV/AIDS (PLWHA) as part of our Ryan White Supportive Services program. Maintain program standards for regulatory compliance and consumer satisfaction. Ensure that program goals and objectives are achieved. Responsible for staff supervision, quality assurance and coordination of services.

Major Activities:

• Incorporate best practices regarding confidentiality into all job duties and communications in accordance with HIPAA, Article 27-F, Alliance for Positive Health policies and procedures and other applicable regulations.
• Observe HIV Confidentiality Law and HIPAA requirements and enforce with staff; ensure that staff are trained on and observe confidentiality policy and procedures.
• Provide supervision on a regular basis to designated staff. Ensure that all staff receive training, timely performance appraisals, and appropriate corrective action when warranted.
• Assure best practices in service delivery. Develop and administer strategies to increase engagement in agency services and ensure positive health outcomes for target populations. Adapt and tailor as applicable to designated target population(s). Ensure that the Transtheoretical Model of Behavior Change is incorporated, as applicable, into all aspects of programming.
• Conduct quality assurance review and provide feedback to staff to ensure deliverables meet funder and agency standards. Review reporting forms and client files completed by staff to ensure documentation is thorough, complete and in compliance with program standards.
• Coordinate and/or submit services documentation, client health indicator, contact, history and other data requirements and outcomes reporting in accordance with program standards. Ensure effective communication of client health information among internal and external interdisciplinary teams.
• Meet outcomes as required by funding sources.
• If applicable, ensure assigned care managers provide billable services as per health home program guidelines.
• Serve as a member of the department leadership team. Participate productively and proactively by identifying gaps in services, client and community trends/issues, training needs of staff/clients and recommending strategies regarding best practice and policy implementation.
• If applicable, oversee designated site and act as liaison with the landlord and/or Finance & Operations Department regarding building issues.
• If applicable to the program, must be willing to be trained in and familiar with testing, the testing program and CTR process, targeted outreach and driving the testing van for agency events.
• Represent the Alliance for Positive Health at community meetings, conferences, and other events, as applicable.
• Perform other duties as assigned.

Qualifications:

• Bachelors Degree in Human Services preferred, unless required by the grant.
• Four years of experience in human services field; two of which must be in a supervisory capacity.
• 1-2 years of experience working in the field of HIV/AIDS or other chronic illness;
• If applicable to program management, must meet the requirements for clearance to NYS Department of Corrections facilities.

Travel - Must have independent means of transportation and be able to travel throughout catchment area per program(s) needs. Managers are required to spend a minimum of one day per week in the assigned office of direct reports if different from managers' assigned office.

Knowledge, Skills and Abilities Required:

• Commits to the agency's mission, values and goals.
• Ability to interact with people from diverse backgrounds within a climate of mutual respect, inclusion, enrichment, and growth.
• Knowledge of and sensitivity to target populations, HIV/AIDS, hepatitis, substance abuse and other chronic illnesses.
• Excellent written, verbal and interpersonal communication skills.
• Excellent time management and organizational skills; ability to manage multiple tasks and priorities with attention to detail.
• Knowledge of best practices as applicable to assigned programs and services.
• Ability to assess and evaluate community trends and recommend adaptation to service delivery. Receptiveness to community feedback and input.
• Ability to build and support team rapport.
• Ability to maintain professional boundaries within agency and grant guidelines, as well as with clients and external service providers.
• Bilingual a plus