Program Manager

DEPARTMENT: Claims

ROLE: Liability Program Manager

COMPANY: Carl Warren & Company, a Venbrook Company

COMPANY OVERVIEW:

Carl Warren & Company, a Venbrook Company, is a nationwide Third-Party Administrator (TPA) with deep roots in property and casualty claims, litigation management, and risk consulting. Since 1944, we've built our reputation by delivering trusted claims handling for both public and private sector clients.

At Carl Warren, we value relationships. We focus on service, accountability, and measurable results.

We offer:

401k with company match

Medical, dental, vision, life, and disability insurance

Paid Time Off (PTO)

Paid holidays and sick leave

Career development support

Work-life balance and flexibility

JOB SUMMARY:

The Liability Program Manager is responsible for handling complex liability claims involving high dollar exposure, litigation, and coverage analysis. This role involves full life-cycle claims management, vendor oversight, legal coordination, and direct reporting to internal and external stakeholders.

You will manage strategy, lead execution, and ensure high-quality outcomes for key accounts.

KEY RESPONSIBILITIES

Claims Management & Strategy

Investigate, evaluate, negotiate, and resolve complex liability claims

Present files in roundtable discussions and formal claim reviews

Monitor reserves for accuracy and timeliness

Oversee claims to ensure quality aligns with performance targets

Legal & Litigation Oversight

Attend mediations, depositions, and trials as needed

Direct defense counsel and support litigation strategies

Interpret legal documents and manage litigation plans

Vendor & TPA Oversight

Oversee third-party adjusters and ensure proper claim handling

Identify and manage vendor performance related to both expense and indemnity outcomes

Stakeholder Communication

Report claim updates to boards, claims counsel, and excess carriers

Collaborate across departments and with external clients

Travel as required

Special Projects

Take on additional duties and assignments as business needs evolve

QUALIFICATIONS

Minimum 10 years of P&C industry experience

At least 10 years managing complex and litigated liability claims

Bachelor's degree required; JD preferred

Insurance designations (e.g., CPCU, AIC) a plus

Adjuster licenses where required

Proficient in Microsoft Office

Strong written and verbal communication

Ability to present and explain complex issues effectively

Experience managing TPAs, defense counsel, and legal process

KEY SKILLS

Strong judgment in claim resolution strategy

Skilled in analyzing risk and anticipating outcomes

Excellent relationship building and collaboration skills

Proactive communicator and decision-maker

Demonstrates continuous learning and technical growth

Understands full claims lifecycle and workflow

Salary up to $115k