Program Manager, Central Operations

About Moove AV

At Moove AV, we are building the backbone of the autonomous revolution. We partner with industry leaders in the Autonomous Vehicle space to redefine fleet management and drive the commercialization of autonomous vehicles. Our mission is to make the world safer and more connected by enabling seamless autonomous transportation.

We're expanding globally and seeking passionate, innovative professionals to join our journey. If you're ready to be at the forefront of cutting-edge technology and help make mobility safer, more efficient, and accessible, we want to hear from you!

About the Role

The role of the Program Manager assumes overall responsibility for fleet health monitoring and reporting (safety, efficiency, compliance). The role holder will be accountable for operational excellence programs related to Phoenix market AV Fleet services. A key contributor to the team, you will work closely with the Phoenix General Manager as well as with your central support functions to ensure that performance is managed and tracked, and that the fleet operation is effective and efficient.

What You'll Do

• Develop and utilize data inputs and KPI’s in advanced analyses to inform operational adjustments and long-term technical solutions.

• Host and lead regular quality business reviews and partner with teams both locally and globally to improve against topline metrics.

• Work with our central FPA team to determine a balanced scorecard for performance metrics related to unit economics and local P&L.

• Develop standard operating and change management processes.

• Identify trends within the data and (in collaboration with the operations team) develop rigorous pilots and experiments to address areas for improvement.

• Liaison with teams to ensure the right processes and escalation paths are in place.

• Lead the change management and communications strategy for complex business-driven programs, assessing the needs of the project, developing and getting agreement, implementing plans, and tracking effectiveness.

• Work with partners to ensure the successful evolution and execution of Moove AV programs.

• Work on a revolving set of high impact priorities and projects.

• Contribute to programs by developing and realizing overall operations strategy, defining scope of work, understanding requirements, implementing new processes, and contributing to ongoing operational process improvements.

• Support ongoing performance reporting

What you will need for this position

• Strong preference for someone who is experienced with Kaizen framework and processes

• Familiarity with and strong preference to use AI tools to run operations and solve problems rather than hiring headcount

• Bachelor's degree, or in lieu of a degree, an additional 2+ years of work experience with program management in operations, strategy, and planning

• At least 3+ years of experience in operations, management consulting, strategy, project management, industrial engineering, vendor management, or relevant outsourcing engagements

• Experience driving complex projects

• Change management experience in collaboration with cross-functional teams

• Strategy, project management, and data analysis experience. Facility with spreadsheets and financial modeling is a must

• Availability and willingness to work outside of normal office hours

• Excellent verbal and written communication skills with the ability to simplify complex concepts and present at all levels within the organization

• Outstanding organizational skills with a track record of managing organizational systems

• Growth oriented with a proven track record of scaling up products and new geographies

• The ability to work autonomously in a decentralized organization

• Applicants must be authorized to work and reside in the United States.

Key Metrics

• Monthly P&L output - Actuals vs Targets

• Monthly Operating KPIs - Actuals vs Targets, including supply hours and supply availability

• Fleet Safety Metrics

• Operational Improvement Initiatives - Identification, design, tracking, and evaluation of changes to the operations

• Experience with AV operational systems, such as AV fleet management software, AV depot operations software, AV safety systems and AV workforce management platforms, or comparable fleet and operations systems.

• Working knowledge of system design and architecture: how hardware, software, networks, cloud services and data pipelines connect, and where they fail.

• Ability to troubleshoot deployed systems (logs, configurations, connectivity and integrations) before escalating to engineering.

• Experience deploying or supporting connected hardware in live environments, such as cameras and video analytics, sensors and IoT devices, charging infrastructure, or robotics and automation.

• Familiarity with APIs, system integrations and data flows between vendor platforms and internal tools.

• Ability to query and analyze operational data using SQL, a BI tool or equivalent, and to define KPIs such as uptime, throughput, intervention rate and cost per task.

• Ability to weigh capacity, bandwidth and cost trade-offs and build a clear ROI case for a technology investment.

Preferred Qualifications

• Experience in autonomous vehicles, EVs, fleet operations, mobility or warehouse automation.

• Experience with autonomous mobile robots, machine vision, automated inspection or charging automation.

• Experience with AI-enabled operational tools or workflow automation.

• Bachelor's degree in engineering, computer science, industrial or systems engineering, or equivalent experience.

Drug-Free Workplace Statement:

Moove is committed to maintaining a safe, healthy, and productive work environment for all employees. We are a Drug-Free Workplace. Applicants who receive a conditional offer of employment may be required to undergo a pre-employment drug screening.

Background Check Disclosure:

Moove conducts criminal background checks as part of our hiring process after a conditional offer of employment has been made. A prior criminal conviction will not necessarily disqualify you from employment. We conduct an individualized assessment, considering the nature of the offense, the time passed since the conviction, and the relevance of the offense to the specific responsibilities of the job. We are committed to providing "fair chance" employment opportunities in accordance with federal, state, and local laws.

DISCLAIMER: Moove is a multi-state, global employer that complies with the individual laws in each state or country in which it operates. If the state or local law prohibits or differs from any statements, conditions or practices contained in this job description, the Company will strictly adhere to such state or local law.