Program Manager

Payrate: $55.00 - $60.00/hr
 
Summary:
We are seeking a hands-on program manager to run the third-party Paid Support go-to-market program. This person will translate the existing strategy into a managed partner pipeline, effective sales materials, coordinated outreach, and partner conversions.
 
Responsibilities

• Build and manage the partner pipeline, including stage tracking, weekly forecasts, and progress toward conversion targets.
• Validate and prioritize prospective partners using partner spend, business-client volume, and support demand.
• Create tailored pitch decks, one-pagers, free-versus-paid comparisons, FAQs, and objection-handling materials.

• Coordinate regional partner pitches with Strategic Partner Managers and capture pricing feedback, particularly in India and Latin America.
• Coordinate Partnerships, Sales, and Operations on support staffing, service-level commitments, revenue forecasts, and action items.
• Work with Sales Operations and Legal on partner contract requirements, including arrangements covering multiple business clients.
• Track risks, assumptions, issues, and dependencies, and escalate blockers with clear recommendations.
• Produce weekly status updates and monthly business review inputs covering pipeline health, conversions, and revenue against plan.
• Develop and maintain playbooks and operating procedures for the partner sales program.

 
Must have skills:

• 5+ years of experience in program management, partner management, go-to-market, or management consulting.
• Experience managing cross-functional programs with multiple stakeholders and dependencies.
• Experience tracking sales or partner pipelines, including forecasting.
• Experience creating executive presentations and sales materials.
• Strong written and verbal communication of program status, risks, and recommendations.

 
Nice to have skills:

• Experience with partner-led B2B services, business messaging, paid service pricing or contracts, multi-region programs, support service levels, and AI-enabled workflows. 
• Languages - Portuguese or Spanish fluency is preferred.

 
Qualifications:

• 10+ years  of relevant experience
• College Degree required - engineering specialty preferred
   

Pay Transparency: The typical base pay for this role across the U.S. is: $55.00 - $60.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

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