Program Manager, Bringing Families Home

Organizational Overview Upward Bound House (UBH) is dedicated to ending the circle of intergenerational family homelessness. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency, and communication. UBH provides a supportive, caring, and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.

Summary The BFH Program Manager provides leadership and oversight for the Bringing Families Home program, supporting families experiencing homelessness or housing instability who are involved in child welfare systems. The Program Manager supervises staff, oversees program operations, ensures contract compliance, and collaborates with DCFS, housing providers, and community partners to improve outcomes for families.

ESSENTIAL FUNCTIONS Program Leadership

Oversee daily operations of the BFH program

Ensure compliance with contract requirements and agency standards

Monitor program performance, outcomes, and service quality

Develop and improve program workflows and processes

Staff Supervision

Supervise case management and support staff

Provide coaching, training, and performance feedback

Lead weekly supervision and case conferencing meetings

Support staff with complex or high-acuity cases

Housing & Case Coordination

Oversee housing navigation and rapid re-housing services

Ensure timely and effective housing placement and stabilization

Support resolution of barriers impacting housing stability

Monitor family progress and service plans

Child Welfare & Partner Collaboration

Collaborate with DCFS and other system partners

Participate in multidisciplinary case conferences

Ensure services align with family reunification and stabilization goals

Maintain strong relationships with housing and community partners

Compliance & Reporting

Ensure accurate and timely HMIS documentation

Monitor data entry compliance and reporting deadlines

Track program outcomes and contract performance metrics

Support audits and quality assurance processes

Program Improvement

Identify service gaps and implement improvements

Strengthen referral systems and housing pathways

Use data to guide program decisions and outcomes

QUALIFICATIONS Education & Experience

Bachelor's degree in Social Work, Human Services, Public Health, Psychology, or related field required

Master's degree preferred

3-5 years of experience in housing, case management, or child welfare programs

2+ years of supervisory or leadership experience preferred

Knowledge & Skills

Knowledge of rapid re-housing models

Understanding of child welfare systems and family stabilization services

Strong leadership, communication, and problem-solving skills

Experience with HMIS or similar data systems

Ability to manage multiple priorities in a fast-paced environment

Strong documentation and compliance oversight skills

REQUIREMENTS

Valid California Driver's License and reliable transportation

Ability to travel throughout Los Angeles County

Background clearance and TB test required

CPR/First Aid certification preferred or required upon hire

Core Competencies

Leadership & Team Development Housing Stability & Case Coordination Program Compliance & Quality Assurance Child Welfare System Collaboration Data-Driven Decision Making Crisis Management Communication & Relationship Building Equity & Cultural Responsiveness

BENEFITS

Competitive salary based on experience and qualifications. Health, dental, and vision insurance options. Retirement savings plan. Paid time off and holidays. Opportunities for professional development and growth within the organization.

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.