Program Manager

PROGRAM MANAGER – SUPPORTIVE HOUSING

Location: Brooklyn, NY
Salary: $80,000–$85,000 annually
Reports to: Program Director

We are seeking an experienced Program Manager to oversee supportive housing services, supervise staff, and ensure quality care for individuals with serious and persistent mental illness. This role supports daily program operations, staff development, compliance, and achievement of program goals.

Responsibilities:

• Oversee daily operations and ensure compliance with CAMBA and funder policies, requirements, and performance standards.

• Supervise staff, conduct regular team meetings, complete performance evaluations, and coordinate training.

• Review and approve timesheets, leave requests, and travel and expense vouchers.

• Monitor program goals and implement quality assurance measures to strengthen service delivery.

• Ensure accurate, timely documentation and prepare reports and statistical information for leadership and funders.

• Analyze program and demographic data to identify opportunities for improvement.

• Maintain professional client relationships and protect confidential information.

• Follow applicable privacy, security, and standard precaution protocols.

• Collaborate with leadership and Human Resources on staffing, employee relations, and hiring recommendations.

• Represent the program at funder, community, and outside agency meetings as requested.

• Promptly report significant incidents, monitoring visits, and potential liability concerns.

Requirements:

• Master’s degree in Social Work, Psychology, or a related field required.

• Professional licensure, such as LMSW, LCSW, or a related clinical license, is recommended but not required.

• Experience working with individuals with serious and persistent mental illness (SPMI), or equivalent experience.

• Knowledge of supportive housing service operations.

• Experience developing and facilitating groups.

• Strong leadership, communication, organizational, and reporting skills.

• Flexibility to occasionally provide shift coverage until 8:00 PM.

To apply, send your resume to

mfesinstine@phaxis.com