Program Manager, Community Education

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.

We invite you to consider to applying for one of our currently available positions. For more information on the College, please visit www.northampton.edu. For more information on life in the Lehigh Valley, please visit https://www.northampton.edu/about/working-at-ncc/life-in-the-area.html.

NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.

• Program Manager, Community Education

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Please note that this position will remain open until filled.

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Full-Time Program Manager, Community Education

Department: Center for Community Learning and Enrichment

Reports to: Assistant Director, Community Education

Supervises: Hourly Instructors (functional oversight; no direct reports)

Position Type: Full-Time, Exempt

Position Summary

The Program Manager supports the Assistant Director of Community Education in the planning, coordination, and delivery of personal enrichment programs. This role is responsible for ensuring that assigned programs are operationally effective, fiscally sound, and compliant with institutional, state, federal, and grant requirements.

The Program Manager manages day-to-day program operations, including instructor recruitment, scheduling, budget tracking, compliance & satisfaction monitoring, and student and partner engagement. This position plays a key role in maintaining program quality, supporting enrollment growth, and advancing community and workforce partnerships.

Essential Duties and Responsibilities

• Assist in the development, scheduling, and coordination of community education programs.
• Support recruitment, onboarding, and ongoing coordination of hourly instructors; monitor instructional quality and adherence to program standards.
• Track course enrollments and assist with decisions regarding course cancellations in alignment with departmental guidelines.
• Develop and monitor program budgets, tuition projections, and financial reports in coordination with the Assistant Director.
• Ensure compliance with institutional policies, and applicable state, federal, and grant requirements.
• Serve as a liaison between the department and students, instructors, and community partners.
• Provide high-quality customer service and resolve program-related issues in a timely and professional manner.
• Assist with marketing and outreach efforts to promote programs and increase enrollment.
• Perform additional duties and special projects as assigned in support of departmental and institutional goals.

Qualifications

Education and Experience:

• Associate's degree required; Bachelor's degree preferred in education, business, workforce development, or a related field.
• Minimum of three (3) years of relevant experience in program coordination, training, education, or workforce development.
• Experience with compliance, program operations, or instructional coordination preferred.
• Experience in lieu of education will be considered.

Knowledge, Skills, and Abilities

• Knowledge of program development.
• Strong organizational skills with the ability to manage multiple projects and deadlines independently.
• Proficiency in Microsoft Office Suite and experience with database or student information systems.
• Ability to analyze data and generate reports to support program evaluation and decision-making.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to work effectively with diverse populations, including students, instructors, administrators, and community partners.
• Sound judgment, attention to detail, and problem-solving ability.

Working Conditions

• Travel within the service region may be required.
• Work schedule may include early mornings, evenings, and weekends based on program needs.
• This position is not eligible for remote work. However, it is eligible for a flexible work schedule.

Performance Expectations

Program Development and Operations

• Supports the successful implementation and continuous improvement of community education programs.
• Contributes to enrollment growth through program coordination, outreach support, and responsiveness to community needs.
• Provides accurate data and reporting to inform planning and resource allocation.

Collaboration and Program Support

• Effectively supports the Assistant Director in program administration and instructional coordination.
• Maintains strong working relationships with faculty, staff, and external partners.
• Demonstrates initiative, accountability, and responsiveness in program operations.

Professionalism and Institutional Commitment

• Adheres to institutional policies, procedures, and deadlines.
• Participates in departmental meetings, college initiatives, and professional development opportunities.
• Demonstrates ethical conduct, reliability, and a commitment to continuous improvement.

Benefits Snapshot

The College offers a generous benefits package to Full-time employees. Just a few highlights of the benefits package include comprehensive medical plan options for you and your family (plus dental and vision), a College retirement contribution of 8% of your salary upon hire, NCC tuition waiver and an abundance of time off - up to 25 days' vacation/floating, 10 sick days, Four (4) day workweeks during Summer, Holidays (including a week+ break between Christmas and New Year's) - among other things! Please visit https://www.northampton.edu/about/working-at-ncc/employee-benefits/index.html for more details on the full array of benefits.