Program Manager/Customer Service

Larson Cando

  • Fort Lauderdale, Florida
  • 21 days ago
  • $35–$45 Per Hour
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Skills

  • Aircraft Maintenanceunmatched
  • Analysis Skillsunmatched
  • Budget Managementunmatched
  • Business Supportunmatched
  • Change Managementunmatched
  • Computer Skillsunmatched
  • Contact Managementunmatched
  • Contract Managementunmatched
  • Contract Negotiationunmatched
  • Cost Controlunmatched
  • Cost Estimatesunmatched
  • Customer Relationsunmatched
  • Customer Service Managementunmatched
  • Data Collectionunmatched
  • Dental Insuranceunmatched
  • Documentationunmatched
  • Federal Aviation Administration (FAA)unmatched
  • Financeunmatched
  • Health Insuranceunmatched
  • Maintenance Servicesunmatched
  • Marketingunmatched
  • Microsoft Excelunmatched
  • Microsoft Officeunmatched
  • Microsoft Outlookunmatched
  • Microsoft PowerPointunmatched
  • Microsoft Wordunmatched
  • OEM (Original Equipment Manufacturer)unmatched
  • Production Managementunmatched
  • Production Scheduleunmatched
  • Project Estimatesunmatched
  • Project Scheduleunmatched
  • Project Trackingunmatched
  • Project/Program Managementunmatched
  • Quality Assuranceunmatched
  • Risk Managementunmatched
  • Salesunmatched
  • Schedule Developmentunmatched
  • Testingunmatched
  • Time Managementunmatched
  • Training/Teachingunmatched
  • Vision Planunmatched

Description

Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
Program Manager / CSM
Report To:
COO & President 
Responsibilities & Duties (Included but not limited to):
  • Delivering every project on time, within budget and within scope. 
  • Maintain regular communication with assigned customers – understand expectation, form and frequency of communication. Inwardly acting as the customer and outwardly acting as LCI’s Representative. 
  • Assist in contract negotiations and management of contacts. 
  • Manage production priority schedule with other CSMs and planning team. 
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 
  • Develop and track project costs and provide cost estimated to customers as required – establish minimums.
  • Manage changes to the project scope, project schedule, and project costs, communicate to internal and external customers / stakeholders. 
  • Measure project performance with planning and finance. 
  • Successfully manage and grow the relationship with the client and all stakeholders. 
  • Perform risk management to minimize project risks. 
  • Create and maintain comprehensive project documentation.  
  • Receive notice of project input from customer and communicate to planning and finance.  
  • Collect necessary data. 
  • Research and confirm workscope items using planning and inspection resources.  
  • Develop initial cost estimate – (With buy in from QA and Production) 
  • Initiate Work Order. 
  • Call and run induction meeting. 
  • Track project progress, working with planning to include long lead-time items. 
  • Adjust cost estimate based on inspection findings, repairs, and customer supplied materials. 
  • Coordinate and manage CFM / COP. 
  • Communicate accurate project status to customer.  
  • Assist finance with invoice generation and approvals. 
  • Resolve customer concerns or open items to mutual satisfaction. 
  • Marketing – Daily. 
Desired Applicant Skills / Experience:
  • Bachelor Degree in Business / Marketing or equivalent experience. 
  • Good understand of aircraft materials, P/N and trace requirements. 
  • Quantum software experience 
  • Computer skills in MS Office products including – Outlook, Word, Excel, and Power point. 
  • Strong analytical and project management skills 
  • Confident, outgoing and dynamic personality 
  • Strong creative outlook. 
Company Benefits
  • Weekly Pay – Direct Deposit 
  • Paid vacation/sick time/holidays 
  • Salary commensurate with experience 
  • Medical Insurance 
Compensation: $35.00 - $45.00 per hour

Numbers & Facts

LocationFort Lauderdale, Florida
Salary$35–$45 Per Hour

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