Program Manager (Dental Operations)

GENERAL DESCRIPTION OF POSITION:

The Program Manager provides strategic and operational leadership for the Dental program across all Su Clinica sites. This role is responsible for program performance, quality, access, and growth, and working in close partnership with Clinic/Practice Managers and clinical leadership to ensure consistent, high-quality care delivery. This position manages day-to-day clinic operations at individual sites, and focuses on program development, standardization of workflows, provider support, and performance improvement across locations.

ESSENTIAL JOB FUNCTIONS: (with or without accommodations)

Program Leadership & Strategy

• Leads the development and execution of Dental program strategy across all sites
• Identifies opportunities for program growth, service expansion, and improved patient access
• Partners with executive leadership to align program goals with organizational priorities

Performance Management & Accountability

• Owns program-level performance metrics, including:

• Visit volume

• Access (appointment availability)

• Quality measures (dental screenings)

• Analyzes data trends and drives improvement initiatives across sites

• Works with operations to address performance gaps

Operations Partnership

• Partners with Clinic/Practice Managers to support consistent implementation of workflows
• Manages front desk, staffing schedules, or daily clinic operations
• Supports dental providers in optimizing patient flow and care delivery

Quality & Compliance

• Ensures compliance with all Dental related grants and programs
• Partners with clinical leadership to support high-quality improvement initiatives
• Monitors adherence to regulatory and HRSA requirements

Team & Culture Leadership

• Promotes a collaborative, accountable, and patient-centered culture across Dental teams
• Addresses behavioral and cultural issues in partnership with clinic managers and HR
• Supports staff development, training, and engagement