Program Manager for the BHN

Posting Details

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Posting Summary

Logo Posting Number RTF00188PO26 USC Market Title Program Manager Link to USC Market Title https://uscjobs.sc.edu/titles/156359 Business Title (Internal Title) Program Manager for the BHN Campus School of Medicine Columbia Work County Richland College/Division School of Medicine Columbia Department SOMC Brain Health Anticipated Hiring Range $69,913 - $104,870 Location of Vacancy Part/Full Time Full Time Hours per Week 40 Work Schedule

• Standard working schedule: 8:30am - 5:00pm
• Must be willing to work a flexible schedule to meet the needs of the department.

Type of Staff Position Staff Time-Limited (STL) Basis 12 months Job Search Category Other Professional

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.

Benefits for Research Grant or Time-Limited Positions Are Indicated Below

The University of South Carolina (UofSC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about UofSC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

South Carolina Retirement Yes State Insurance Programs Yes Annual Leave Yes Sick Leave Yes

Position Description

Advertised Job Summary

The Program Manager is under the limited direction of the Assistant Director, manages daily clinic operations and supervises operational staff for the USC Brain Health Network. The position exists to implement approved operational designs, staffing models, and workflow processes to ensure efficient service delivery across clinic locations. Accountable for execution of established priorities, staff performance, operational system integrity, and escalation of strategic or structural matters to leadership. To demonstrate commitment to conducting business lawfully and ethically by consistently adhering to compliance policies, procedures and regulations

Job Related Minimum Required Education and Experience

• Requires a bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials Preferred Qualifications

• Epic systems experience.
• Experience in clinic scheduling, capacity management across multiple providers, staffing roles and locations, and template optimization within Epic and ambulatory clinical settings.

Knowledge/Skills/Abilities

• Knowledge of policies, procedures, and practice standards.
• Knowledge of ambulatory workflows and clinical operations workflows.
• Maintain a high level of confidentiality
• Effective written and verbal communication skills.
• Ability to problem-solve collaboratively with program leadership.
• Required to conduct business lawfully and ethically by consistently adhering to compliance policies, procedures and regulations

Job Duties

Job Duty

Operational Execution & Site Implementation

Implements approved operational models and workflow designs across Brain Health Network clinic sites. Coordinates staffing deployment, scheduling configuration, and process rollout to ensure operational readiness and consistency. Monitors implementation effectiveness and reports outcomes to leadership.

Essential Function Yes Percentage of Time 30 Job Duty

Staff Supervision & Workforce Management

Provides direct supervision to assigned operational staff, including supervisory-level employees. Oversees onboarding, performance evaluations, corrective action, and ongoing training to ensure accountability and adherence to established service standards.

Essential Function Yes Percentage of Time 30 Job Duty

EMR & Scheduling Systems Administration

Executes configuration and maintenance of the electronic medical record (EMR) and related scheduling systems in alignment with approved operational models. Manages provider templates, monitors referral workflows, and trains staff to ensure accurate documentation and patient access efficiency.

Essential Function Yes Percentage of Time 20 Job Duty

Quality Assurance & Workflow Compliance

Conducts operational audits, referral reviews, and site observations to ensure compliance with established procedures and regulatory requirements. Implements corrective actions within defined authority and escalates systemic concerns as appropriate.

Essential Function Yes Percentage of Time 15 Job Duty

Reporting & Leadership Support

Tracks operational metrics and prepares reports for leadership review. Provides operational updates and implementation feedback to support ongoing program growth and refinement. Other duties as required.

Essential Function Yes Percentage of Time 5

Position Attributes

Hazardous weather category Non-Essential Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. No

Posting Detail Information

Number of Vacancies 1 Desired Start Date 09/01/2026 Position End Date 08/31/2026 Job Open Date 08/11/2026 Job Close Date 09/25/2026 Open Until Filled No Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by September 25, 2026.

Quicklink for Posting https://uscjobs.sc.edu/postings/211372 EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have at least a Bachelor's Degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
• Yes
• No

Applicant Documents

Required Documents

• Resume
• List of References and Contact Information

Optional Documents

• Cover Letter