Program Manager, Group Strategy & Operations

We are Farmers - where ambition meets opportunity.

At Farmers, we're not just known for unforgettable jingle - we're a team with a passion for purpose and making a real difference in people's lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn't just a goal - it's a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you'll find more than a job - you'll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let's build something incredible together!

Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Responsible for leading the operational governance, strategy, and delivery of Farmers Workplace Solutions Group programs. Partners with business, IT, brokers, vendors, and external stakeholders to drive program enhancements, systems integrations, risk management activities, and enterprise initiatives. Ensures operational excellence through strong governance, continuous improvement, executive reporting, and the successful execution of complex cross-functional projects that support long-term program sustainability and business growth.

Essential Tasks

• Possess strong understanding of business rules and processes supporting Farmers Group program, including payroll deduction integrations/enhancements, program operations, broker relationships, and external partner/vendor ecosystems.
• Own operational governance and work with IT for technical solution delivery, ensuring alignment with enterprise strategy, regulatory requirements, and service level expectations across internal and external stakeholders.
• Provide strategic leadership and oversight for medium to large-scale initiatives, driving enterprise-wide enhancements and transformational change across multiple business units and IT platforms.
• Drive continuous improvement and operational excellence initiatives by leveraging deep knowledge of FWS systems, integrations, and upstream/downstream dependencies.
• Lead vendor and external partner engagement, holding accountability for performance, deliverables, risk management, and alignment to contractual obligations and business objectives.
• Point of contact with external parties to coordinate IT risk assessments for ongoing operations.
• Define and influence business and technical requirements, ensuring solutions are scalable, sustainable, and aligned with long-term enterprise architecture and data strategy.
• Oversee development and delivery of executive-level reporting and performance metrics to provide transparency, drive accountability, and support strategic decision making.
• Communicate complex concepts, insights, risks, and recommendations with clarity and executive presence to senior leadership, business stakeholders, and technical teams.

First Year Success Factors

• Build expertise in the FWS Group program, operations, systems, and partner ecosystem.
• Establish strong relationships across business, technology, broker, and vendor stakeholders.
• Deliver meaningful operational or technology enhancements that improve program effectiveness and scalability.
• Implement governance and reporting practices that increase transparency, accountability, and executive decision-making.
• Drive continuous improvement initiatives that enhance operational performance and stakeholder experience.

Education & Career Experience Requirements

• High school diploma or equivalent required. Bachelor's degree preferred or equivalent, relevant experience.
• 7+ years of experience in program management, operations, product management, business analysis, payroll deduction billing or a related business leadership role.
• Experience leading complex cross-functional initiatives involving business, technology, operations, and external stakeholders.
• Experience managing vendor, broker, client, or third-party partner relationships, including accountability for deliverables, performance, and issue resolution.
• Demonstrated experience translating business requirements into technology solutions and partnering with IT teams on system enhancements, integrations, or platform implementations.
• Experience driving operational governance, risk management, compliance activities, and process improvement initiatives.
• Experience developing executive-level reporting, dashboards, metrics, and business recommendations for senior leadership.
• Proven ability to influence stakeholders and drive change across multiple business units and functional areas.
• Experience leading medium to large-scale projects from concept through implementation and ongoing operational support.
• Strong experience managing and influencing external vendors, brokers, and third-party providers to deliver integrated operational and technical solutions.
• Proven track record of leading enterprise-level initiatives and influencing strategic direction across business and IT organizations.
• Demonstrated expertise in governance, risk management, and compliance within complex, highly integrated environments.
• Advanced understanding of FWS systems integration.

Benefits

• Farmers offers a competitive salary commensurate with experience, qualifications and location.

o CA Only: $102,450 - $174,240

o CO & ME: $96,075 - $150,260

o HI/IL/MN/VT Only: $96,075 - $160,710

o MA Only: $96,075 - $160,710

• o MD & VA: $96,075 - $160,710

o DC/NJ/NY/OH Only: $96,075 - $174,240

o Albany County, NY/Cleveland, OH: $102,450 - $150,260

o WA Only: $96,075 - $182,625

• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review "What we offer" on https://www.farmers.com/careers/corporate/#offer

Job Location(s): R_US - United States

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veterans status, or any other basis protected by applicable discrimination laws.

Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com