Program Manager, Human Resource Process Improvement

State of Idaho Division of Human Resources

The Idaho Division of Human Resources (DHR) is dedicated to supporting the public sector's most valuable asset: its people! As a partner in shaping the future of government service, we are committed to enhancing the employee experience at every stage - from recruitment to retirement - ensuring that the State of Idaho remains a place where dedicated public servants thrive and make a meaningful impact on their community.

By joining the DHR team, you would serve as a trusted Program Manager, Human Resource Process Improvement, providing integrated and innovative human resources solutions for the Division of Human Resources. This classified position will operate under the guidance of DHR leadership.

About the Agency:

To learn more about the agency this position will support, please visit the following links:

https://dhr.idaho.gov/

Summary:

The Program Manager, Human Resource Process Improvement leads the strategy, design, and governance of enterprise-wide HR business processes for the State. This role drives modernization efforts by establishing standards, improving process efficiency, and ensuring alignment across agencies. The Program Manager oversees the development and implementation of scalable, technology-enabled HR solutions, including direct supervision of the Human Resource Automation Specialist.

The Program Manager partners with leadership, IT, policy teams, and human resource operations to build a cohesive, future-ready HR operating model. This position ensures that statewide HR processes are consistent, efficient, compliant, and optimized for automation and digital transformation.

Responsibilities:

Strategic Process Leadership (35%)

• Lead the design, standardization, and continuous improvement of statewide HR business processes.
• Establish governance frameworks, process standards, and performance metrics.
• Evaluate emerging HR technologies and recommend enterprise-level solutions that enhance efficiency and service delivery.
• Ensure alignment between HR strategy, process design, and statewide modernization goals.

Program & Project Management (25%)

• Manage large-scale HR process improvement initiatives from planning through implementation.
• Coordinate cross-agency working groups to ensure consistent adoption of new processes and tools.
• Oversee timelines, resources, risks, and communication plans for statewide HR transformation projects.
• Supervise the Human Resource Automation Specialist and ensure automation initiatives support broader process goals.

Automation & Technology Integration (15%)

• Partner with IT, systems analysts, and HR operations teams to integrate automation into redesigned processes.
• Prioritize automation opportunities and ensure they align with statewide business needs.
• Provide strategic direction on workflow automation, data integrity, and system optimization.

Stakeholder Engagement & Change Management (15%)

• Lead statewide communication, training, and change-readiness efforts related to HR process modernization.
• Build strong relationships with agency HR leaders, policy teams, and operational partners.
• Facilitate decision-making, gather feedback, and ensure user-centered design principles are applied.

Performance Monitoring & Reporting (10%)

• Develop and maintain dashboards, KPIs, and reporting mechanisms to track process performance.
• Monitor compliance with statewide HR process standards and identify areas for improvement.

Minimum Qualifications:

• Experience providing technical expertise or managing a major program.
• Some knowledge of management practices.

Preferred Qualifications:

• 3+ years of experience in HR process improvement, business process management, or organizational development.

• Experience leading cross-functional projects or programs.

• Strong analytical and strategic thinking skills.

• Ability to translate complex business needs into scalable process solutions.

• Excellent communication skills.

• Experience working with workflow automation or HR technology platforms.

• Experience in public sector HR or large, complex organizations.

• Familiarity with continuous improvement methodologies.

• Experience supervising staff or leading project teams.

• Background in HRIS, automation tools, or digital transformation initiatives.

Key Competencies:

• Strategic process design
• Program and project leadership
• Systems thinking
• Change management
• Stakeholder engagement
• Analytical problem-solving
• Communication and facilitation
• Technology integration
• Leadership and coaching

Benefits:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• One of the top 5 retirement systems in the Nation (PERSI) that offers a defined lifetime benefit at retirement
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Medical, dental and vision insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax
• 11 paid holidays
• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• Paid parental leave
• Life insurance for self, spouse, and children
• Additional perks and discounts available through medical provider
• Public Service Loan Forgiveness (PSLF) Eligibility
• Employee assistance program

Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.