Program Manager I - Wireless Requirements

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We are seeking a highly motivated and skilled Program Manager I, Wireless Requirements to drive agent application strategy within the Customer Experience Agent Delivery & Strategy team. The role focuses on defining and managing end-to-end business requirements for the applications agents use to support customers in real time, including AI-powered capabilities such as agent-assist and automated workflows. The team works closely with multiple business and IT stakeholders throughout project lifecycles from inception to production delivery. The team is actively engaged in supporting growth areas of the business, specifically EchoStar's Wireless business. You will help support the launch of new functionality and brands and help align agent tools with EchoStar's wireless network. You will also help shape how AI transforms the agent experience. You will have the opportunity to learn and grow in a fast-paced environment as we collectively transform the wireless industry.

Company Summary:

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary:

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Job Duties and Responsibilities:

• Define program features, usability standards, and prioritized backlogs while partnering with UX/UI designers to create intuitive agent solutions and trusted AI suggestions
• Own the complete initiative lifecycle from strategy and planning to execution; manage risks, scheduling, and resources to ensure timely program delivery
• Optimize cross-team processes, support resource planning, and leverage AI tools to automate workflows and reduce manual tasks
• Serve as the primary liaison across engineering, UX/UI, testing, and production teams while aligning with IT and AI groups on feature monitoring
• Build forward-looking strategic roadmaps derived from business objectives, agent feedback, market insights, and emerging AI technologies
• Integrate Generative AI, agent-assist capabilities, and automated workflows into requirements with defined behavior, guardrails, and success metrics

Skills, Experience and Requirements:

• Exceptional organization and time management capabilities to prioritize concurrent high-priority initiatives
• Advanced communication and presentation skills tailored for executive leadership and cross-functional alignment
• Proven ability to drive organizational change, influence key stakeholders, and support IT process integrations
• Passion for customer experience optimization, workflow continuous improvement, and collaborative problem solving
• Advanced AI Application expertise including the use of Generative AI, LLMs, and automated workflow tools to streamline operations and evaluate trend data
• AI Literacy and technical risk management abilities to author acceptance criteria, guardrails, and testing frameworks for intelligent agent tools

Candidates must be willing to participate in at least one in-person interview.

Minimum Requirements:

• Minimum Education: Bachelor’s Degree in Business, Information Technology, or a related field
• Minimum Experience: 2+ years of experience managing complex program lifecycles, business requirement definitions, and cross-functional technology initiatives
• Required Technical Skills: 2+ years of experience with:
• • Generative AI and LLM tool application within operational workflows
  • Business requirement gathering and product backlog management
  • UX/UI collaboration and automated workflow integration

Visa sponsorship not available for this position

Benefits:

We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here:EchoStar Benefits

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change.

 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

 

This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.

 

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email

Recruiting@Dish.com

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Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Salary Range: USD $63150.00 - $90000.00 / Year