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Program Manager II, Amazon Worldwide Grocery, Operations Reporting - Ops Business Support

Amazon.com Inc

  • Arlington, VA
  • 5 days ago
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    Skills

    • Acceptance Testingunmatched
    • Amazon Web Services (AWS)unmatched
    • Analysis Skillsunmatched
    • Artificial Intelligence (AI)unmatched
    • Business Supportunmatched
    • Data Managementunmatched
    • Data Processingunmatched
    • Database Extract Transform and Load (ETL)unmatched
    • Decision Supportunmatched
    • Documentationunmatched
    • GitHubunmatched
    • Home Automationunmatched
    • Identify Issuesunmatched
    • Metricsunmatched
    • Operational Supportunmatched
    • Project/Program Managementunmatched
    • Reporting Dashboardsunmatched
    • SQL (Structured Query Language)unmatched
    • Scaffoldingunmatched
    • Scorecardingunmatched
    • Scripting (Scripting Languages)unmatched
    • Service Level Agreement (SLA)unmatched

    Description

    The Program Manager will own critical dashboard visualizations and AI-enabled data pipelines for the Operations Business Support team at Amazon Worldwide Grocery. This role owns compensation-linked Scorecards, key production reports tied to Operations and 50+ data source integrations - while embedding AI efficiencies into both process and data architecture.

    Key job responsibilities

    • Scorecard & Dashboard Ownership
    • Data Pipeline Engineering
    • Production Governance & Quality
    • AI Integration

    A day in the life

    Own end-to-end pipeline integrity for the compensation-linked scorecards; maintain zero-defect SLA on STI-impacting outputs

    Lead monthly scorecard cycles from metric development through UAT, production publish, and post-launch stabilization

    Manage key production reports tied to Operations

    Leverage AI tools to accelerate SQL generation, ETL boilerplate, migration scripts, dashboard scaffolding, schema documentation, and natural-language Q&A for business stakeholders

    Apply human judgment where AI cannot operate autonomously: stakeholder trust, upstream troubleshooting across undocumented dependencies, UAT accountability, production sign-off, governance, and program-level delivery

    Actively use Amazon Q, KIRO, and GitHub Copilot as core workflow tools

    About the team

    The WWGS Operations Reporting team supports store operations with data-driven insights and scalable reporting solutions that enhance operational efficiency across all store locations. Our team of skilled analysts and developers specializes in building automated analytics via AWS QuickSight to support strategic decision-making and day-to-day operations. We Think Big about what operational reporting can become, and we take Ownership of the end-to-end experience - from data ingestion to the moment an insight drives action in a store.

    Numbers & Facts

    LocationArlington, VA
    IndustryRetail
    Company Size10,000 employees or more
    Year Founded1994
    Websitehttp://Amazon.com/militaryroles

    About Company

    At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

    Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

    It’s Always Day 1
    At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

    Our Leadership Principles
    Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

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