Business Operations, Business Solutions, Communication Skills, Compensation and Benefits, Consumer Electronics, Continuous Improvement, Corrective Action, Cost Effectiveness Analysis, Cross-Functional, Documentation, Finance, Fortune 500 Customers, Government, Information Technology Consulting, Leading Edge Technology, Logistics, Maintenance Services, Merchandising, Microsoft Product Family, Multitasking, Operational Expenditure (OPEX), Operations Management, Operations Planning, Operations Processes, Order/Customer Fulfillment, Presentation/Verbal Skills, Process Improvement, Product Demonstration, Product Support, Product/Service Launch, Project Management Certification, Project Management Professional (PMP), Project/Program Management, Purchasing/Procurement, Request for Proposals (RFP), Retail, Retail Management, Retail Operations, Retail Sales, Scorecarding, Service Level Agreement (SLA), Six Sigma, Standard Operating Procedures (SOP), Supply Chain Operations, Third-Party Logistics (3PL), Time Management, Vendor/Supplier Management, Warehousing, Willing to Travel, Writing Skills
Job Title: Program Manager II (Retail/3rd Party Logistics)
Location: Remote, USA
Duration: Contract - 12 months
Pay Range: $51/hr $55/hr (W2)
Job ID: 406806
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Program Management - Program Manager II to join our dynamic team. The ideal candidate will have strong experience in retail operations, vendor or 3PL management, repair and maintenance, warehouse execution, and continuous improvement and a proven ability to manage day-to-day execution, improve processes, and ensure compliant, on-time service and materials fulfillment across North America.
Responsibilities:
- Oversee daily execution with warehouse agencies and service partners across North America, ensuring quality, timeliness, compliance, and service performance.
- Track corrective and preventive actions, non-compliance trends, documentation accuracy, and audit readiness.
- Convert improvement findings into SOPs, training materials, and repeatable workflows.
- Drive repair, maintenance, and warehouse improvements that increase efficiency, space utilization, cost effectiveness, and operational consistency.
- Partner with suppliers, carriers, and 3PL providers to resolve material, shipping, and service escalations.
- Collaborate with Physical Merchandising, Field Merchandising, Demo Tech, Retail Sales, Finance, Procurement, external agencies, and retail partners.
- Support new product introduction, retail refresh activities, OPEX planning, operational scaling, special projects, and occasional extended operational hours.
Required Skills & Qualifications:
- 3+ years of project or program management experience in retail operations, supply chain, logistics, or a related field.
- 3+ years in repair and maintenance, supply fulfillment, warehouse operations, vendor management, or 3PL management.
- Experience supporting big-box retail, retail field operations, or multi-site retail execution.
- Strong vendor management skills, including RFPs, SLAs, contracts, scorecards, escalations, and service reviews.
- Strong organization, written and verbal communication, and ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Google Suite and Microsoft Suite; ability to work cross-functionally with internal teams, external agencies, and retail partners.
- Ability to travel within the U.S. and Canada as business needs require.
- Working hours: 8am-5pm PST or 9am-6pm CST.
Preferred Skills:
- Background in consumer electronics, tech retail, or similar industries.
- Six Sigma, PMP, or other process improvement or project management certification.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Compliance Requirements
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.