Program Manager, Loyalty Performance and Insights

Program Manager, Loyalty Performance and Insights

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Program Manager, Loyalty Performance and Insights

United States, Georgia, Atlanta

Customer Engagement & Loyalty

06-Jul-2026

Ref #: 33077

How you''ll help us Keep Climbing (overview & key responsibilities)

Delta has built one of the world's leading loyalty programs by investing in innovative and creative ways to engage new and existing members. We have seen record-setting growth, strong net promoter scores, expansion of world-class partnerships, and our loyalty program is the key foundation of our successful co-brand card program portfolio that is growing well over industry rates.

The right candidate for this role has a growth mindset and experience in revealing insights by navigating loyalty, commercial, and financial data. As an individual contributor, they will independently lead high-impact analytical workstreams and partner cross-functionally to influence business outcomes across the organization.

They will lead and perform some of the following:

• Perform ad-hoc analysis and identify key insights on loyalty data that supports business decisioning across the organization
• Partner with an international team (based at the Delta Technology Hub in Bangalore, India) to build predictive member behavior models through machine learning and other advanced data models
• Regularly communicate loyalty-related trends and opportunity areas with team, partners, and senior leaders through both written and verbal communication
• Lead and participate in cross-divisional initiatives that require loyalty performance and insights support; provide a customer-centered view to partners

This is a highly visible individual contributor role on Delta's Loyalty team, requiring strong collaboration, ownership, and influence without direct people management responsibility. You will partner closely with stakeholders across multiple organizations to support enterprise loyalty and profitability goals. This role is Atlanta-based. This role reports to the Manager of Performance and Insights.

WHAT CHARATERISICS ARE NEEDED

• Recognizes risks, tradeoffs and competing corporate priorities
• Embraces challenges and ambiguity, drives toward solutions with speed to market
• Committed to the success of the loyalty program and our customers
• Strong business acumen, strategic thinking, and creative problem-solving skills with ability to translate data into actionable insights
• Demonstrates a strong sense of ownership and accountability for delivering high-quality outcomes
• Excellent problem-solving skills with a creative and analytical mindset
• Possesses a resilient spirit that can perform well under pressure

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading prot sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benets including medical, dental, vision, short/long term disability and life benets
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Experience in extracting datasets and identifying key insights to support business decisions
• Advanced expertise with SQL and working knowledge of analytical tools such as SAS, Teradata, PowerBI, Tableau, and advanced Excel functionality
• Excellent written and verbal communication skills to translate data into insights for executive and cross-enterprise consumption
• Knowledge of Delta Air Lines and/or the airline industry, loyalty programs and consumer behavior
• Must be performing satisfactorily in current position
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Delta Commercial experience and acumen in Loyalty, Network, RM, Sales, or Alliances and an understanding of the airline business model and customer needs
• Familiarity with Delta's internal data sources such as RPAD, DDS, OAG, FLOYD, FPS, etc.
• Working knowledge of statistical/machine learning tools (e.g., R, TensorFlow)
• Understanding of the broader, enterprise-wide impact of Loyalty decisions
• Bachelor''s degree or 3+ years of analytical experience. Master''s degree in a quantitative field (Business, Finance, Economics, Mathematics, Engineering or related)

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