Program Manager

Description

Position at New York City Transit

JOB INFORMATION:

Title: Program Manager

Department: Office of the President

Authority: NYCT

Division/Unit: Office of the President

Location: 2 Broadway

Hours: As required

Compensation:

Salary Range

$86,968 - $108,710

Deadline (If Applicable):

Until Filled

Reporting Manager (If Applicable):

Deputy Chief of Staff

POSITON SUMMARY:

The Program Manager supports the Office of the President by coordinating high priority, cross departmental initiatives and ensuring the effective execution of strategic, operational, and organizational projects. This role serves as a central integrator across NYCT and MTA divisions, managing workflows, tracking deliverables, and preparing executive level reporting that informs decision making. The Program Manager works closely with Senior Advisors to the President's Office, providing analytical, operational, and project management support that enhances the efficiency and impact of the Office of the President

RESPONSIBILITIES:

• Supports the planning, execution, and monitoring of major cross-departmental initiatives by developing project plans, tracking milestones and deliverables, coordinating with NYCT divisions to ensure alignment with the President's strategic priorities, and identifying risks, bottlenecks, and interdependencies requiring escalation to Senior Advisors.
• Prepares executive-level reports, dashboards, presentations, and summaries for senior leadership by tracking and analyzing KPIs, operational trends, and workforce metrics while ensuring the accuracy, consistency, and governance of all reporting data and documentation.
• Serves as a central point of coordination for meetings, communications, and follow-up across NYCT and MTA departments by facilitating cross-functional engagement, tracking action items and deliverables, ensuring timely responses, and maintaining strong working relationships with operational, administrative, and technical stakeholders across the agency.
• Supports operational process improvement initiatives by developing and implementing workflows, standard operating procedures, and tracking systems that enhance efficiency, transparency, and organizational effectiveness while utilizing enterprise platforms such as SharePoint, Power Automate, and Power BI to streamline processes and maintain centralized project documentation and records.
• Provides program and event support for executive-level initiatives by coordinating logistics, communications, materials, stakeholder engagement, budget tracking, procurement workflows, and vendor coordination for activities sponsored by the Office of the President.
• Provides operational and coordination support to Senior Advisors by managing assigned initiatives, preparing briefing materials, ensuring follow-through on key priorities, promoting alignment and visibility across ongoing work, and serving as a resource for staff and stakeholders on initiatives led by the Office of the President

EDUCATION AND EXPERIENCE:

• Baccalaureate degree in Public Administration, Transportation Planning, Urban Planning, Urban Studies, Data Analytics, Operations Research, or a related field
• Four (4) years of related experience
• At least two (2) years managerial/supervisory/project, program or process management
• A satisfactory equivalent of combined education and experience requirements.

DESIRED SKILLS:

• Demonstrated experience in project or program management, preferably in a large, complex organization.
• Strong analytical skills with the ability to interpret data, identify trends, and synthesize information for executive audiences.
• Excellent written and verbal communication skills, including experience preparing materials for senior leadership.
• Proven ability to coordinate across multiple departments and manage competing priorities.
• Proficiency with enterprise tools such as SharePoint, Power BI, Power Automate, and Office 365.
• Knowledge of NYCT/MTA operations, policies, and organizational structure preferred.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all

employees who hold a policymaking position must file an Annual Statement of Financial

Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission")

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.