Program Manager

Unigen, headquartered in Newark, California, is a trusted partner for businesses seeking to power their next generation of products. Founded in 1991, we've grown into a leading provider of electronics manufacturing services (EMS), offering a comprehensive suite of solutions from design and manufacturing to supply chain management. From advanced memory modules to high-density storage devices, our solutions are engineered to meet the demanding needs of today's technology landscape. Our commitment to quality and innovation ensures that our partners have the tools they need to succeed.

At Unigen, you'll have the opportunity to work on cutting-edge projects and make a real difference. Working at Unigen means you'll be surrounded by other innovative companies, have access to top talent, and be close to world-class resources. We offer competitive compensation and a comprehensive benefits package, including 401(k) matching. This location, combined with our benefits, provides a unique advantage for those looking to thrive in the semiconductor industry.

Job Title: Program Manager

Location: Newark, CA

Job Function: Program Management

Reports to: Vice President of Program Management

Job Overview:

The Program Manager leads customer focus team and provides enterprise-level support for Unigen products and services to designated customer, ensuring quality service, operational performance and effective coordination and communication with the customer, and manages account profitability.

Primary Job Responsibilities:

• Collaborate with customer on product introduction to mass production road map

• Rationalize customer demand and manage customer orders

• Review and finalize customer quotation

• Drive delivery and ship schedule with planning department clear to build status

• Manage business transfer and ramping plan

• Responsible for reverse logistics management such as rework and RMA

• Ensure quality service and operational performance within the parameters of program and delivery standards:

• Perform excess material review on a monthly basis

• Prepare PPV summary on monthly basis

• Follow-up with accounts receivable on escalated cases for outstanding invoices

• Propose and coordinate statements of work (SOW)

• Maintain and communicate Action Item Matrix for each program

• Develop and manage client relationship and business within the program

• Proactively learn about client business, identify service needs

• Effectively manage product margin and pricing for new products, drive E&O resolution

• Report key business indicators and provide analysis on capital expenses

• Propose business solutions and drive changes within the program

• Manage and coordinate QBR upon customer request

• Act as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues

• Project risk management

• Identifying, assessing, prioritizing, documenting and managing risk and its impact

• Follows mitigation or contingency plans to address or exploit risk.

• Monitors progress against plans, identifying and tracking barriers.

Other duties and responsibilities related to Program Management as assigned

Required Education and Experience:

• Bachelor's Degree in Industrial Engineering , Operations Management, or Supply Chain Management related field
• Program Management work experience in manufacturing environment preferably PCBA
• Analytical, financial and budgeting skills
• Proficient in MS Office Suite: Word, Project, and PowerPoint,
• Experience in using MRP/ERP systems such as Oracle, SAP, and QAD is a plus