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Skills
- Business Developmentunmatched
- Business Solutionsunmatched
- Communication Skillsunmatched
- Conferencesunmatched
- Cross-Functionalunmatched
- Customer Escalationsunmatched
- Customer Relationsunmatched
- Customer Service Managementunmatched
- Customer Service Operationsunmatched
- Customer Support/Serviceunmatched
- Equipment Maintenance/Repairunmatched
- Equipment Validationunmatched
- Leadershipunmatched
- Microsoft Excelunmatched
- Microsoft PowerPointunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Wordunmatched
- OEM (Original Equipment Manufacturer)unmatched
- Pivot Tablesunmatched
- Presentation/Verbal Skillsunmatched
- Progress Reportsunmatched
- Project/Program Coordinationunmatched
- Project/Program Managementunmatched
- Regulatory Complianceunmatched
- Remodelingunmatched
- Reporting Skillsunmatched
- Resolve Customer Issuesunmatched
- Retailunmatched
- Sales Managementunmatched
- Team Lead/Managerunmatched
- Time Managementunmatched
- Trade Showsunmatched
- Vendor/Supplier Planningunmatched
- Willing to Travelunmatched
- Writing Skillsunmatched
Description
Overview
The Program Manager, OEM (Original Equipment Manufacturer) Programs serves as the primary client contact for all aspects of OEM-based Approved Equipment Programs. This role is responsible for managing equipment sourcing, validation, and approval processes on behalf of our OEM partners. The position also provides project support to the Facility Team for new dealership builds and renovations and manages customer support for corporate and dealer escalation issues.
Responsibilities
Program Management and Client Relations
Qualifications
Qualifications
The Program Manager, OEM (Original Equipment Manufacturer) Programs serves as the primary client contact for all aspects of OEM-based Approved Equipment Programs. This role is responsible for managing equipment sourcing, validation, and approval processes on behalf of our OEM partners. The position also provides project support to the Facility Team for new dealership builds and renovations and manages customer support for corporate and dealer escalation issues.
Responsibilities
Program Management and Client Relations
- Serve as the primary point of contact for all OEM equipment program needs.
- Act as the subject matter expert for all existing and new approved equipment items.
- Develop, maintain, and support OEM Approved Equipment Programs to ensure alignment with OEM standards and business goals.
- Identify and present innovative equipment solutions that enhance dealership productivity and end-customer value.
- Maintain and update approved equipment lists across databases and web platforms.
- Resolve or escalate program-related issues in a timely and professional manner.
- Serve as a subject matter expert for service garage design, layout, and equipment integration.
- Collaborate with OEM partners to develop and maintain service garage requirements.
- Support enforcement of established facility and service standards across dealerships.
- Partner with OEM and dealership teams during new facility builds and remodel projects.
- Lead early-stage consultations to identify dealership requirements and approved equipment options.
- Coordinate project hand-offs to the Facility Action Team for implementation.
- Monitor and report on project progress to ensure alignment with OEM standards and timelines.
- Build and maintain strong relationships with key stakeholders, including:
- OEM Service and Retail Development Groups
- OEM Regional Managers
- SBS (Snap-on Business Solutions) Facility Action and Operations Teams
- Equipment suppliers and other strategic partners
- Collaborate with customer service teams to ensure timely resolution of customer inquiries.
- Manage and resolve escalated customer issues effectively.
- Maintain accurate and up-to-date databases for essential service tools and approved dealer equipment.
- Provide monthly reporting of program transactions to clients and internal management.
- Identify and pursue business development opportunities that drive account growth.
- Ensure program continuity and smooth project transitions within the team.
- Maintain professional and responsive communication with customers to deliver best-in-class service.
- Perform other duties as assigned.
Qualifications
Qualifications
- Bachelor's degree in business, engineering or a related field
- Previous OEM service experience or dealership service operation experience and/or knowledge of the service equipment industry is required
- 5+ years related work experience in account management, program management and project management
- Working knowledge of Microsoft Windows, Word, Excel, PowerPoint and Project (or similar application); ability to utilize the higher functions of Excel such as pivot tables and macros
- Exceptional written and verbal communication skills
- Ability to present to senior management of Snap-on and customer; communicate with suppliers and different levels within the corporate customer
- Ability to organize complex projects and work within a deadline driven environment
- High energy level, capability in partnering with customers, results oriented, and ability to handle unstructured or unexpected situations
- Ability to lead in a "matrix" environment and handle multiple concurrent assignments; demonstrated ability to be proactive and lead cross-functional teams
- Willingness to travel 5-10% for trade shows, conferences, and dealership visits
Numbers & Facts
| Location | Kenosha, Wisconsin |
| Industry | Manufacturing - Other |
| Company Size | 10,000 employees or more |
| Website | http://www.snapon.com |
About Company
Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as for customers in industries, including aviation and aerospace, agriculture, construction, government and military, mining, natural resources, power generation and technical education. Snap-on also derives income from various financing programs to facilitate the sales of its products and support its franchise business. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. Founded in 1920, Snap-on is a $3.7 billion, S&P 500 company headquartered in Kenosha, Wisconsin.